Underground Train

Customer Service

There are several ways to reach us for help.


For almost any issue, you can e-mail us and we'll get back to you as soon as we can. Fill out our online contact form to send us e-mail.



For travel information, including directions and travel times, call RTA Travel Information at:

For questions regarding Ventra (our fare payment system), call:
1-877-NOW-VENTRA  (1-877-669-8368)

For CTA Customer Service, including non-Ventra fare payment issues, lost & found, or service-related issues, call:
1-888-YOUR-CTA  (1-888-968-7282)



  1. The RTA Travel Information Center is open from 6:00a to 7:00p, Monday thru Saturday.
  2. CTA Customer Service hours are from 7:00a to 7:00p, on weekdays (excluding holidays).
  3. If calling from a number based outside of the United States, call +1 312 836-7000 for travel information.



TTY (Hearing Impaired)

For travel information, including directions and travel times, call:


For CTA Customer Service, including lost & found, or service-related issues, call:
1-888-CTA-TTY1   (1-888-282-8891)

System status snapshot
‘L’ route status
Red Line
Normal Service
Brown Line
Normal Service
Green Line
Normal Service
Orange Line
Normal Service
Pink Line
Normal Service
Purple Line
Normal Service
Yellow Line
Normal Service
Bus routes w/alerts
Elevator alerts