Underground Train

Customer Service

There are several ways to reach us for help.


For almost any issue, you can e-mail us and we'll get back to you as soon as we can. Fill out our online contact form to send us e-mail.



For travel information, including directions and travel times, call RTA Travel Information at:

For questions regarding Ventra (our fare payment system), call:
1-877-NOW-VENTRA  (1-877-669-8368)

For CTA Customer Service, including non-Ventra fare payment issues, lost & found, or service-related issues, call:
1-888-YOUR-CTA  (1-888-968-7282)



  1. The RTA Travel Information Center is open from 6:00a to 7:00p, Monday thru Saturday.
  2. CTA Customer Service hours are from 7:00a to 7:00p, on weekdays (excluding holidays).
  3. If calling from a number based outside of the United States, call +1 312 836-7000 for travel information.



TTY (Hearing Impaired)

For travel information, including directions and travel times, call:


For CTA Customer Service, including lost & found, or service-related issues, call:
1-888-CTA-TTY1   (1-888-282-8891)

System status snapshot
‘L’ route status
Brown Line
Normal Service
Orange Line
Normal Service
Pink Line
Normal Service
Purple Line
Normal Service
Yellow Line
Normal Service
Bus routes w/alerts
Elevator alerts