Gap-filling ramp deployed at Clark/Lake for wheelchair user

Accessible transit

Our mission is to deliver quality, affordable transit services that link people, jobs and communities—and providing transit that's accessible to everyone is an important part of our commitment to do so.

The Chicago Transit Authority (CTA) invites people with disabilities to become familiar with CTA’s Electric Bus

Saturday, June 26, 2021
Between 10:00 a.m. and 1:00 p.m.
Jefferson Park Transit Station Bus Terminal
4963 N. Milwaukee Avenue, Chicago, IL 60630

Do not go to the Bus Bays. The Electric Bus will be stationed on the East side of the terminal. Turn left at the end of the long corridor if coming off the Blue Line “L” or Metra Train.

CTA instructors and safety personnel will assist participants as they explore the accessibility and safety features of CTAs new Electric Bus.

Contact Amy Serpe, Manager ADA Compliance Programs — 312-350-2301, — by Tuesday, June 21st if you:

  • Plan to attend this event. (Your RSVP will assist us in our event planning).
  • Require a reasonable accommodation. (General/Open Access Sign language interpreters will be available).

The CTA is excited to offer this opportunity to the disability community in celebration and acknowledgement of the 31st anniversary of the signing of the Americans with Disabilities Act of 1990 (ADA).

status_infoThis section of our website provides general info about our accessibility initiatives and permanent accessible services and features.

For late-breaking service information for when you ride (such as information about delays, disruptions, reroutes and elevator outages), please see these pages:

  • System Status
  • Elevator Status/Accessibility Alerts
  • Rail Service Alerts
  • Bus Service Alerts

... or sign up for CTA Updates



We employ a range of features and services to provide transit that's accessible to people with disabilities. In short:

  • 100% our vehicles (both buses and railcars) are accessible.
  • 103 of our 145 rail stations are accessible.

Though more than 70% of our system is now accessible and key station upgrade requirements under the Americans with Disabilities Act have long been met, multiple projects have continued to make more of our stations accessible while we perform continual maintenance, repair, refurbishment and upgrades to the elevators already in service across our system (learn more about both elevator and escalator upgrades).

We've also developed a roadmap to bringing our system to 100% accessibility: read about our All Stations Accessibility Program (ASAP).

Sending feedback & staying informed

Information.How to reach us

If you have a comment, question or feedback about accessibility on CTA (including concerns about accessible service, customer service assistance or information we post about accessibility), please contact CTA Customer Service. You can:

Information.Staying informed & more


More resources

Using this website

Our newly refreshed website has features built in to help people with disabilities more easily read and navigate the site.

In addition to following established standards for accessibility—such as building pages with an intuitive, hierarchical layout, expressing as much information as possible in simple text and marking up media which express information with accompanying or alternative text—the site is designed to adapt for easier readability at a wide range of screen resolutions and zoom levels, to be navigable by keyboard or with assistive software features enabled, and work with a maximum range of software.

Forward arrow Learn more about using this website's features


Looking for info about ADA Paratransit services?

Paratransit, as required by the Americans with Disabilities act in the CTA service area, is provided throughout the six-county RTA region by Pace, our suburban bus peer agency. Paratransit service is provided for riders whose disability or health condition prevents them from using CTA and/or Pace fixed route services for some or all of their travel. Only persons who are certified by the Regional Transportation Authority are eligible to ride ADA Paratransit.

Forward arrow Learn more about ADA Paratransit services from Pace
Forward arrow Info on Paratransit certification from the RTA


Need directions?

Use the trip planner below for travel information from Google Maps or call 312-836-7000 for the RTA Travel Information Center.

Tip: If you need a wheelchair-accessible trip or one that doesn't require you to use stairs, you can set options once you get directions from Google Maps. Select "Options" then choose the option to see "wheelchair accessible" routes, only. Learn more on how to do this.

Quick trip planner
Quick trip planner
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