Customer service/general inquiries
For questions or comments, to send commendations or make complaints, contact our Customer Service department.
Or call our service hotline/main switchboard:
1-888-YOUR-CTA (1-888-968-7282)
Deaf/hard-of-hearing/TTY, call:
1-888-CTA-TTY1 (1-888-282-8891) or 711 (relay)
The Customer Service department can also mail maps, brochures and schedules.
Other contact information on this page:
Specialized customer service
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Detailed schedule and trip plans on CTA, Metra and Pace
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RTA Travel Information Center
312-836-7000
Deaf/hard-of-hearing: 711 relay
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Help with Ventra Card, Ventra ticket or a fare purchase or contactless payment in a station
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Ventra customer service form
1-877-NOW-VENTRA (1-877-669-8368)
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Lost & found
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Bus garages and rail terminals directory
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Elevator status at accessible rail stations
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888-YOUR-CTA (888-968-7282), wait for prompts to begin, then press 7.
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Questions, comments, suggestions about CTA's website
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webmaster@transitchicago.com
(Use this form for job application concerns)
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Group sales, reduced fare programs, employer transit benefit program
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Advance purchase of CTA limited-use fare tickets for groups and not-for-profit organizations
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Ventra group sales form
1-877-NOW-VENTRA (1-877-669-8368)
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Transit Benefit fare program implementation kit or more information about how your company can begin to take advantage of the tax saving benefits of transit
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312-681-4005
tbenrollment@transitchicago.com
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Questions or comments concerning the U-Pass program for higher education students
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567 W. Lake Street,
Chicago, IL 60661
312-681-4128
cta-upass@transitchicago.com
Students should contact school administrator for help with their cards, including lost/stolen cards.
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Doing business with the CTA
Working on or near CTA vehicles or property
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Film and photography requests to use CTA vehicles, facilities and employees for film, television/cable and photography productions.
License to Use requests to use CTA's image, logos and vintage photos, etc., for publications, exhibits, presentations, documentaries, film, photography and television/cable productions.
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Almanique Scott
ascott2@transitchicago.com
Phone: 312-681-3527
Fax: 312-681-3595
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Construction near CTA infrastructure or 'L' lines
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adjconstruction@transitchicago.com
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Construction near a CTA bus route
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traffic.planning@transitchicago.com
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See also:
Employment, employment verification, retirement benefits
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Employee/employment-related matters
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Human Resources
567 W. Lake Street
3rd Floor
Chicago, IL 60661
888-YOUR-CTA (1-888-968-7282)
Choose Option #4 for Human Resources, then follow the prompts.
If calling Human Resources by phone, the sub-options once in the HR menu are: Benefits (Sub-option 1), Employment & Income Verification (Sub-option 2), Medical (Sub-option 3), and Recruitment (Sub-option 4).
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Employment verification and proof of income
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Verify employment at the CTA by contacting The Work Number. Use the individual's social security number and the CTA's employer code: 11062.
If proof of income is also required, the employee should create a six-digit salary key at The Work Number and then provide that along with their social security number and CTA employer code (11062) to the verifier and refer them to The Work Number.
For questions or other requests, email employeerecords@transitchicago.com.
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Questions and information regarding employee pension and retirement benefits
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Retirement plan for CTA employees
Local phone: 312-441-9694
Toll-free: 866-441-9694
E-mail: questions@ctapension.com
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Information regarding Second Chance program
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312-681-2293
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Parking
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Questions & issues regarding parking in the CTA’s commuter Park & Ride lots
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Park & Ride (contact information listed per lot)
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Under L Parking program (single spaces), Park & Ride Monthly Reserved Permits
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888-578-PARK
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Organizations or businesses that would like to rent land for parking on a long-term basis
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Brian Carroll
Jones Lang LaSalle
Phone: 312-228-3312
Email: brianc.carroll@am.jll.com
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Media inquiries, Board comments and records requests
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Access to the public records of the Chicago Transit Authority
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Brigett R. Bevan
Freedom of Information Officer
Chicago Transit Authority
567 W. Lake Street
Chicago, IL 60661
312-681-2809
Email: Freedom of Information Officer
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Issues regarding Board of Directors and Transit Board meetings
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Office of the Board Secretary
E-mail: boardoffice@transitchicago.com
Fax: 312-681-5035
Mail:
Office of the Secretary
CTA Headquarters
567 W. Lake Street
Chicago, IL 60661
In person:
567 W. Lake St.
Chicago, IL 60661
(8:00 a.m. to 4:30 p.m.; Monday - Friday, holidays excepted)
Phone: 312-681-5022
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Questions and inquiries from the press or relating to issues in the media such as interviews and public relations
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ctamedia@transitchicago.com
312-681-3090
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See also:
General Counsel, complaints and other legal matters
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The Office of Executive Inspector General now has jurisdiction over the Chicago region's transit boards: RTA, CTA, Metra and Pace.
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866-814-1113
OEIG's website
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Title VI civil rights complaints
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Diversity Hotline: 312-681-2610
Equal Employment Opportunity Unit: EEODiversity@transitchicago.com
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Legal matters
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General Counsel: Kent S. Ray
Mailing address:
Chicago Transit Authority
Law Department
567 West Lake Street
Chicago, IL 60661
If serving a subpoena, only certified mail or hand-delivery methods are accepted. Please direct certified mail to:
CTA Law Department
Torts Paralegal Section
567 W. Lake Street
Chicago, IL 60661-1498
Hand delivered subpoenas are accepted during normal business hours (8:00 a.m. - 4:30 p.m.) Monday - Friday. For questions regarding the Law Department, call 312-681-3173.
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