Workers on a train track

Contact us

Customer service/general inquiries

For questions or comments, to send commendations or make complaints, contact our Customer Service department.


E-mail is one of the easiest ways to get in touch with us—we'll get back to you as quickly as we can.

Send us an e-mail


By phone

Travel information hotline

call (312) 836-7000 for the RTA Travel Information Center for detailed schedule and trip plans on CTA, Metra and Pace or see Trip Planning to plan a trip online

Ventra customer service (fare payment system help)

Need help with your Ventra Card, Ventra ticket or a fare purchase or contactless payment in a station? Visit to manage your account or call the Ventra Customer Call Center at 1-877-NOW-VENTRA (1-877-669-8368) for help.

Customer service hotline/main switchboard

1-888-YOUR-CTA (1-888-968-7282)

Deaf/hard-of-hearing/TTY, call:
1-888-CTA-TTY1 (1-888-282-8891) or 711 (relay)

Our Customer Service call center hours are from 7:00a to 7:00p, on weekdays (excluding holidays).


Additional ways to reach us

Adjacent construction

If you're performing construction above, on, below, or adjacent to CTA's rights-of-way (where our trains run), you're required to attain appropriate permission and training to ensure that your project doesn't present a hazard to us, the public or you. Learn more about how to work with us for Adjacent Construction.

Title VI civil rights complaints

You can file a complaint if you believe you were subjected to discrimination based on your race, color, or national origin. See our Title VI Policy page for more information, including how to file a Title VI complaint.

Vendors, contractors & suppliers

If you wish to do business with us, visit our Procurement pages to learn how to get started.


Additional contacts

For more specific matters and direct department contacts, see our Contact List (includes phone numbers, mailing addresses, and e-mail addresses) for more detailed contact information.

To reach people in our Procurement department, such as bid or contract administrators, see Procurement Contacts.