Performance metrics are designed to measure the Chicago Transit Authority’s success in meeting its goal of providing on-time, clean, safe, efficient and courteous service.
Reports measure CTA’s performance in its six core areas of service:
Monthly performance metric reports include year-end target figures, definitions and color-coding indicating the status of each performance indicator:
- Green: meeting or exceeding target
- Yellow: within 10 percent of target
- Red: missing target by more than 10 percent
- Grey: measure does not have a target
See document for specific details on what the performance metrics data show.
From previous years
The latest available and historic data are available in our ridership reports.