PERFORMANCE INDICATORS – 1ST QUARTER 2007 BUS Ridership Weekday (Total Ridership Each Weekday) 2006: Nine hundred forty-nine thousand, nine hundred forty-seven. 2007: Nine hundred fifty-three thousand, six hundred thirty-nine. Percentage Change: Zero point four percent Saturday 2006: Five hundred seventy-one thousand, two hundred sixty-four. 2007: Five hundred seventy-five thousand, six hundred seventy-five. Percentage Change: Zero point eight percent. Sunday 2006: Three hundred seventy-six thousand, nine hundred twenty-two 2007: Three hundred seventy-three thousand, twenty-five Percentage Change: Minus one percent. Total (Yearly Total Ridership) 2006: Seventy-two million, nine hundred twenty-eight thousand, six hundred ninety- five. 2007: Seventy-three million, three hundred sixty-five thousand, nine hundred seventy- nine. Percentage Change: Zero point six percent. Passenger Miles 2006: One hundred eighty-one million, seven hundred ninety-two thousand, seven hundred fifty. 2007: One hundred eighty-two million, nine hundred forty thousand, three hundred eighty-nine. Percentage Change: Zero point six percent. On-Time Wait Assessment 2006: Seventy-nine point three percent. 2007: Seventy-seven point eight percent. Percentage Change: Minus one point nine percent. Percentage Terminal Departure (Minus One/Plus Five) 2006: Eighty-one point eight percent. 2007: Eighty-five percent. Percentage Change: Four percent. Mean Miles Between Failures 2006: Five thousand, seven hundred six. 2007: Seven thousand, five hundred eighty-six. Percentage Change: Thirty-two point nine percent. Clean Percentage Cleaned and Swept Before AM Service (Zero tolerance for Unclean Buses) 2006: Done Daily 2007: Done Daily Percentage Change: Not Applicable Average Days Between Exterior Washes (Zero tolerance for Unclean Buses) 2006: Done Daily 2007: Done Daily Percentage Change: Not Applicable Number of Days Between Major Cleans 2006: Eighteen 2007: Nineteen Percentage Change: Five point six percent. Number of Cleanliness Complaints 2006: Seven 2007: Twelve Percentage Change: Seventy-one point four percent. Percentage Graffiti Removed Twenty-Four Hours From Complaint 2006: Daily (Zero tolerance for Unclean Buses) 2007: Daily Percentage Change: Not Applicable SAFE Security Complaints 2006: Forty 2007: Forty-Five Percentage Change: Twelve point five percent. NTD Security-Related Incidents Per One Million Miles 2006: Zero point seventy-nine. 2007: Zero point sixty-eight. Percentage Change: Minus thirteen point nine percent. Accidents Per One Hundred Thousand Miles 2006: Five point twenty-nine. 2007: Six point twelve. Percentage Change: Fifteen point seven percent. NTD Safety-Related Incidents Per One Million Miles, Non-Major 2006: Zero point sixty-five. 2007: Zero point forty-seven. Percentage Change: Minus twenty-seven point seven percent. NTD Safety-Related Incidents Per One Million Miles, Major 2006: Two point one. 2007: Two point three. Percentage Change: Nine point five percent. Friendly Behavioral Complaints 2006: Three hundred seventy-two. 2007: Five hundred one. Percentage Change: Thirty-four point seven percent. Commendations 2006: One hundred. 2007: Two hundred twenty-one. Percentage Change: One hundred twenty-one percent. Lift Usage 2006: Twenty-four thousand, four hundred ninety-seven. 2007: Twenty-three thousand, fourteen. Percentage Change: Minus six percent. Miles Between Lift Failures 2006: One hundred fifty-thousand, six hundred ninety-four. 2007: One hundred nine thousand, three hundred eighty-five. Percentage Change: Minus twenty-seven percent. Affordable Percentage of Days Lost 2006: Seven point eight percent. 2007: Eight percent. Percentage Change: Two point six percent. RAIL Ridership Weekday (Total Ridership Each Weekday) 2006: Six hundred eight thousand, seven hundred ninety-nine. 2007: Five hundred ninety-six thousand, five hundred twenty. Percentage Change: Minus two percent. Saturday 2006: Three hundred eighteen thousand, seventy-seven. 2007: Three hundred seventeen thousand, one hundred seventy-four. Percentage Change: Minus zero point three percent. Sunday 2006: Two hundred fifteen thousand, five hundred seventy-six. 2007: Two hundred fifteen thousand, five hundred sixty-six Percentage Change: Zero percent. Total (Yearly Total Ridership) 2006: Forty-five million, seven hundred ninety-eight thousand, one hundred forty-two. 2007: Forty-five million, one hundred two thousand, nine hundred four. Percentage Change: Minus zero point five percent. Passenger Miles 2006: Two hundred sixty-seven million, eight hundred eleven thousand, four hundred sixty-five. 2007: One hundred sixty-three million, nine hundred fourteen thousand, nine hundred seventy-five. Percentage Change: Minus one point five percent. On-Time Wait Assessment 2006: Not Available 2007: Not Available Percentage Change: Not Applicable Number of Rail Trips With Delays Over Ten Minutes 2006: Three hundred sixty-four. 2007: Two hundred seventy-five. Percentage Change: Minus Twenty-four point five percent. Mean Distance Between Trains Removed From Service 2006: Four hundred three thousand, nine hundred seventy-nine. 2007: Three hundred fifty-two thousand, seven hundred six. Percentage Change: Minus twelve point seven percent. Clean Percentage Cleaned and Swept Before AM Service (Zero tolerance for Unclean Rail Cars) 2006: Done Daily 2007: Done Daily Percentage Change: Not Applicable Average Days Between Exterior Washes 2006: Eight 2007: Thirty-One Percentage Change: Two hundred eighty- eight percent. Number of Days Between Major Cleans 2006: Thirty 2007: Thirty-Two Percentage Change: Seven percent. Number of Cleanliness Complaints 2006: Twenty-One 2007: Twenty-Three Percentage Change: Ten percent. Percentage Graffiti Removed Twenty-Four Hours From Complaint 2006: Daily (Zero tolerance for Unclean Rail Cars) 2007: Daily Percentage Change: Not Applicable SAFE Security Complaints 2006: Sixty 2007: Eighty-Five Percentage Change: Forty-one point seven percent. NTD Security-Related Incident Per One Million Miles 2006: Zero point seventeen. 2007: Zero point fourteen. Percentage Change: Minus seventeen point six percent. Accidents Per One Hundred Thousand Miles 2006: Zero point eight. 2007: Zero point thirty-six. Percentage Change: Three hundred fifty percent. NTD Safety-Related Incident Per One Million Miles, Non-Major 2006: Zero point forty-nine. 2007: Zero point eleven. Percentage Change: Minus seventy-seven point six percent. NTD Safety-Related Incidents Per One Million Miles, Major 2006: Zero point nine. 2007: Zero point eleven. Percentage Change: Minus twenty-two point two percent. Friendly Behavioral Complaints 2006: Sixty 2007: One hundred twenty-one. Percentage Change: One hundred one point seven percent. Commendations 2006: Thirty 2007: Forty-four Percentage Change: Forty-six point seven percent. Escalator Time in Service 2006: Ninety-six point six percent. 2007: Ninety-five point one percent. Percentage Change: Minus one point six percent. Elevator Time in Service 2006: Ninety-five point nine percent. 2007: Ninety-four point two percent Percentage Change: Minus one point eight percent. Affordable Percentage of Days Lost 2006: Eight percent. 2007: Nine point two percent. Percentage Change: Fifteen percent. Page 1 of 6