2006 4th QUARTER PERFORMANCE INDICATORS BUS RIDERSHIP: Weekday: Fourth Quarter 2005: Nine hundred seventy-eight thousand, one hundred forty-three. Fourth Quarter 2006: Nine hundred eighty thousand, five hundred eighty-two for an increase of zero point two percent. Saturday: Fourth Quarter 2005: Six hundred two thousand, five hundred twenty-seven. Fourth Quarter 2006: Six hundred five thousand, seven hundred seventy-seven for an increase of zero point five percent. Sunday: Fourth Quarter 2005: Three hundred ninety-seven thousand, fifty-one. Fourth Quarter 2006: Four hundred thousand, six hundred twenty-seven for an increase of zero point nine percent. Total: Fourth Quarter 2005: Seventy-six million, fourteen thousand, one hundred sixty-eight. Fourth Quarter 2006: Seventy-six million, sixty-one thousand, eight hundred twenty-one for an increase of zero point one percent. Passenger Miles: Fourth Quarter 2005: One hundred ninety-six million, sixty- two thousand, two hundred nine. Fourth Quarter 2006: One hundred ninety-six million, one hundred twenty-eight thousand, for an increase of point zero three percent. ON-TIME: Percentage Terminal Departure, Minus 1, Plus 5: Fourth Quarter 2005: Seventy-six point eight percent. Fourth Quarter 2006: Eighty point three percent for an increase of four point six percent. Mean Miles Between Failures: Fourth Quarter 2005: Four thousand sixty-four. Fourth Quarter 2006: Six thousand, three hundred fifty for an increase of fifty-six point three percent. CLEAN: Percentage Of Buses Cleaned And Swept Before A.M. Service: Done daily for the Fourth Quarter, both 2005 and 2006, with no percentage change. Average Days Between Exterior Washes: Done daily for the Fourth Quarter, both 2005 and 2006, with no percentage change. Number of Days Between Major Cleans: Fourth Quarter 2005 and 2006: Eighteen for no percentage change. Number of Cleanliness Complaints: Fourth Quarter 2005: Twenty-seven. Fourth Quarter 2006: Nineteen for a decrease in cleanliness complaints of minus twenty-nine point six percent. Percentage of Graffiti Removed Twenty-Four Hours From Complaint: Done daily for the Fourth Quarter, both 2005 and 2006, with no percentage change. SAFE: Security Complaints: Fourth Quarter 2005: Twenty-eight. Fourth Quarter 2006: Forty-four for a fifty-seven point one percent increase. NTD Security-Related Incident Per 1 Million Miles: Fourth Quarter 2005: One point fifty-seven. Fourth Quarter 2006: One point forty-seven for a minus six point four percentage decrease. Accidents Per One Hundred Thousand Miles: Fourth Quarter 2005: Six point fifty. Fourth Quarter 2006: Six point fifty-five for a zero point eight percent increase. NTD Safety-Related Incidents Per 1 Million Miles, Non-Major: Fourth Quarter 2005: Zero point ninety-two. Fourth Quarter 2006: Two point zero five for an increase of one hundred twenty-two point eight percent. NTD Safety-Related Incidents Per 1 Million Miles, Major: Fourth Quarter 2005 and 2006: Point zero thirty-two for no percentage change. FRIENDLY: Behavioral Complaints: Fourth Quarter 2005: Four hundred ninety-six. Fourth Quarter 2006: Four hundred fifteen for a decrease of minus sixteen point three percent. Commendations: Fourth Quarter 2005: One hundred four. Fourth Quarter 2006: Two hundred twenty-four for an increase of one hundred fifteen point four percent. Lift Usage: Fourth Quarter 2005: Twenty-eight thousand, six hundred thirty- nine. Fourth Quarter 2006: Twenty-four thousand, one hundred forty-six for a decrease of minus fifteen point seven percent. Miles Between Lift Failures: Fourth Quarter 2005: One hundred four thousand, ninety-six. Fourth Quarter 2006: One hundred seventy-seven thousand, fifty for an increase of seventy point one percent. AFFORDABLE: Percentage of Days Lost: Fourth Quarter 2005: Seven point one percent. Fourth Quarter 2006: Seven point nine percent for an increase of zero point five percent. RAIL RIDERSHIP: Weekday: Fourth Quarter 2005: Six hundred eighteen thousand, nine hundred twenty-one. Fourth Quarter 2006: Six hundred thirty thousand, two hundred seventy-four for an increase of one point eight percent. Saturday: Fourth Quarter 2005: Three hundred forty-two thousand, ninety. Fourth Quarter 2006: Three hundred fifty-four thousand, five hundred twenty- nine for an increase of three point six percent. Sunday: Fourth Quarter 2005: Two hundred thirty-four thousand, six hundred three. Fourth Quarter 2006: Two hundred forty-seven thousand, two hundred fifty-three for an increase of five point four percent. Total: Fourth Quarter 2005: Forty-seven million, three hundred thousand, three hundred one. Fourth Quarter 2006: Forty-eight million, two hundred seventy-two thousand, two hundred two for an increase of two point one percent. Passenger Miles: Fourth Quarter 2005: Two hundred eighty-seven million, eight hundred fifteen thousand, six hundred fifty-two. Fourth Quarter 2006: Two hundred ninety-three million, six hundred eleven thousand, five hundred thirty- nine for an increase of two percent. ON-TIME: Number of Rail Trips With Delays Over 10 Minutes: Fourth Quarter 2005: Three hundred twelve. Fourth Quarter 2006: Two hundred sixty-seven for a decrease in delays over ten minutes of minus fourteen point four percent. Mean Distance Between Trains Removed From Service: Fourth Quarter 2005: Two million, seventy-four thousand, three hundred sixty-six. Fourth Quarter 2006: Four hundred forty-five thousand, seven hundred thirty-six for a decrease of minus seventy-eight point five percent. CLEAN: Percentage Of Buses Cleaned And Swept Before A.M. Service: Done daily for both the Fourth Quarter 2005 and 2006 with no percentage change. Average Days Between Exterior Washes: Fourth Quarter 2005: Twelve. Fourth Quarter 2006: Fourteen for an increase of sixteen point six percent. Number of Days Between Major Cleans: Fourth Quarter 2005: Thirty-five. Fourth Quarter 2006: Thirty-four for a decrease of minus two point nine percent. Number of Cleanliness Complaints: Fourth Quarter 2005: Thirty-nine. Fourth Quarter 2006: Thirty-five for a decrease of minus ten point three percent. Percentage of Graffiti Removed Twenty-Four Hours From Complaint: Done daily for the Fourth Quarter, both 2005 and 2006, with no percentage change. SAFE: Security Complaints: Fourth Quarter 2005: Sixty-three. Fourth Quarter 2006: Sixty-seven for an increase of six point three percent. NTD Security-Related Incident Per 1 Million Miles: Fourth Quarter 2005: Seven point thirty-eight. Fourth Quarter 2006: Six point forty-two for a decrease of minus thirteen percent. Accidents Per One Hundred Thousand Miles: Fourth Quarter 2005 and 2006: Zero point ten for no change. NTD Safety-Related Incidents Per 1 Million Miles, Non-Major: Fourth Quarter 2005: One point eight-nine. Fourth Quarter 2006: One point sixty for a decrease of minus fifteen point three percent. NTD Safety-Related Incidents Per 1 Million Miles, Major: Fourth Quarter 2005: Point zero two. Fourth Quarter 2006: Zero point fifteen for an increase of six hundred fifty percent. FRIENDLY: Behavioral Complaints: Fourth Quarter 2005: Seventy-three. Fourth Quarter 2006: One hundred ten for an increase of fifty point seven percent. Commendations: Fourth Quarter 2005: Thirty-one. Fourth Quarter 2006: Fifty- two for an increase of sixty-seven point seven percent. Escalator Time in Service: Fourth Quarter 2005: Ninety-four percent. Fourth Quarter 2006: Ninety-five percent for an increase of one point one percent. Elevator Time in Service: Fourth Quarter 2005: Ninety-seven percent. Fourth Quarter 2006: Ninety-six percent for a decrease of minus one percent. AFFORDABLE: Percentage of Days Lost: Fourth Quarter 2005: Seven point seven. Fourth Quarter 2006: Seven point nine for an increase of two point six percent. 1 of 5