PERFORMANCE INDICATOR REPORT July 2006 BUS OPERATIONS RIDERSHIP: Weekday ridership for July 2005 was nine hundred nineteen thousand, four hundred forty-nine versus eight hundred ninety-five thousand, two hundred twenty for 2006 for a minus two point six percent decrease. Saturday ridership for July 2005 was six hundred thirty-eight thousand, five hundred seventy-two versus six hundred fifteen thousand, six hundred eighty-four for 2006 for a minus three point six percent decrease. Sunday ridership for July 2005 was four hundred fifty-one thousand, seven hundred eleven versus four hundred thirty-five thousand, seven hundred sixty-two for 2006 for a minus three point five percent decrease. The total ridership for July 2005 was twenty-four million, two hundred ninety-two thousand, one hundred five versus twenty-three million, five hundred ninety-seven thousand, three hundred ninety-six for 2006 for a minus two point nine percent decrease. Passenger Miles were sixty-two million, six hundred forty-three thousand, nine hundred sixty-eight for 2005 versus sixty million, eight hundred fifty-two thousand, four hundred sixty-nine for 2006 for a minus two point nine percent decrease. ON-TIME PERFORMANCE: The percentage of buses that left the terminal minus one minute to plus five minutes for July 2005 was seventy-one point one percent versus seventy-eight point one percent for 2006 for a one point four percent increase. The mean miles between failures for July 2005 was three thousand, four hundred ninety-three versus three thousand, one hundred one for 2006 for an eleven point two percent decrease. CLEAN: The percentage of buses cleaned and swept before the a.m. service for July 2005 and 2006 were all done daily. Average days between exterior washes: All buses were washed daily for July 2005 and 2006. Number of days between major cleans for July 2005 was seventeen versus eighteen for 2006 for a five point nine percent increase. The number of cleanliness complaints received for 2005 were twenty-one versus fifteen for 2006 for a twenty-six point six percent decrease. All graffiti was removed within twenty-four hours from the time we received the complaints for both 2005 and 2006. SAFE: Security Complaints were eight for July 2005 versus five for 2006 for a thirty- seven point five percent increase. NTD Security Related Incidents Per One Million Miles was not applicable for July 2005 or July 2006 as these are provided quarterly. Accidents Per One Hundred Thousand Miles were six point twenty-eight for July of 2005 versus six point forty-six for 2006 for a minus two point nine percent decrease. NTD Safety-Related Incidents Per One Million Miles, Non-Major: Was two point three for July of 2005 and 2006 for no change. NTD Safety-Related Incidents Per One Million Miles, Major: Was point four for July of 2005 and 2006 for no change. FRIENDLY: Behavioral Complaints were one hundred sixty-two for July of 2005 versus one hundred twenty-five for 2006 for a minus twenty-two point eight percent decrease. Commendations were one hundred forty-three for July of 2005 versus one hundred sixty-four for 2006 for a fourteen point seven percent increase. Lift usage was eighty-eight thousand, eight hundred eighteen for July of 2005 versus seventy-nine thousand, five hundred seventy for 2006 for a minus ten point four percent decrease. Miles between lift failures were one hundred eight thousand, seven hundred five for July of 2005 versus one hundred twelve thousand, four hundred ninety-eight for 2006 for a minus three point five percent increase. AFFORDABLE: The percentage of employee days lost for July 2005 was seven point four percent versus seven point seven percent for 2006 for a difference of four point one percent increase. RAIL OPERATIONS RIDERSHIP: Weekday ridership for July 2005 was six hundred fourteen thousand, four hundred twenty-six versus six hundred forty-four thousand, four hundred thirty-nine for 2006 for a four point nine percent increase. Saturday ridership for July 2005 was three hundred forty-three thousand, nine hundred forty-six versus three hundred fifty- seven thousand, two hundred seventy-eight for 2006 for a three point nine percent increase. Sunday ridership for July 2005 was two hundred forty-seven thousand, three hundred sixty-one versus two hundred fifty-four thousand, eight hundred sixteen for 2006 for a three percent increase. The total ridership for July 2005 was forty-seven million, two hundred fifty-seven thousand, six hundred forty versus forty-nine million, four hundred fifty-six thousand, one hundred three for 2006 for a four point seven percent increase. Passenger Miles were two hundred eighty-seven million, six hundred one thousand, seven hundred eighty-two for 2005 versus three hundred one million, five thousand, nine hundred eleven for a four point seven percent increase. ON-TIME PERFORMANCE: The number of rail trips with delays over ten minutes: July 2005 was four hundred eight versus five hundred seventy-five for 2006 for a forty point nine percent increase. The mean distance between trains removed from service for July 2005 was five hundred nineteen thousand, nine hundred ninety-two versus three hundred fifty-two thousand, four hundred nineteen for 2006 for a minus thirty-two point two percent decrease. CLEAN: The percentage of rail cars cleaned and swept before the a.m. service for July 2005 and 2006 were all done daily. Average days between exterior washes: eleven rail car exteriors were washed for July 2005 and eight for 2006 for a minus twenty-seven point two percent decrease. The number of days between major cleans for July 2005 were fourteen versus twenty-one for 2006 for a fifty percent increase. The number of cleanliness complaints: twenty-one were received for 2005 versus thirty-one for 2006 for a forty-seven point six percent increase. All graffiti was removed within twenty-four hours from the time we received the complaints for both 2005 and 2006. SAFE: Security Complaints were eighty-eight for July 2005 versus seventy for 2006 for a minus twenty point five percent decrease. NTD Security Related Incidents Per One Million Miles were point zero zero zero zero one hundred thirty-one for July of both 2005 versus zero zero zero zero one hundred nineteen for 2006 for a minus nine point two percent decrease. Accidents Per One Hundred Thousand Miles were point zero twelve for July of 2005 and 2006 for zero change. NTD Safety-Related Incidents Per One Million Miles, Non-Major were point zero zero zero zero zero sixty-one for July of 2005 versus point zero zero zero zero zero ninety-nine for 2006 for sixty-two point three percent increase. NTD Safety-Related Incidents Per One Million Miles, Major were point zero zero zero zero zero zero seven versus for July of 2005 and 2006 for zero change. FRIENDLY: Behavioral Complaints were ninety-three for July of 2005 and 2006 for zero change. Commendations were thirty for July of 2005 versus thirty-one for 2006 for a three point three percent increase. Escalator Time in Service was ninety-six percent for July of 2005 and ninety-six percent for 2006 for zero change. Elevator Time in Service was ninety-six percent for July of 2005 versus ninety-eight percent for 2006 for a two point four percent increase. AFFORDABLE: Percentage of Days Lost was seven point zero for July of 2005 versus seven point one for 2006 for a one point four increase. Definitions of Performance Indicators RIDERSHIP – Number of customer boardings by day of week. Rail ridership includes estimated rail-to-rail transfers that are not captured by fare turnstile equipment. ON TIME - The CTA procedures require an operator of revenue vehicles to report delays to the Control Center. This applies to both Bus and Rail. Upon receipt of in the Control Center, directions are given, through supervision, to perform any number of procedures in order to minimize the impact of the delay. These measures are currently recorded manually, however, efforts are underway to incorporate them into an electronic database. Percentage Terminal Departure, Minus One or Plus Five Minutes (Bus) – The percentage of departures from a bus route terminal that are no earlier than one minute or later than five minutes from the scheduled departure time. A higher on-time terminal departure rate increases the probability of more reliable service farther along the bus route. Mean Miles Between Failures (Bus) – The number of miles traveled by a bus before breaking down. The higher the mileage for the mean distance between failures, the more reliable the bus and the service. Mean Distance Between Trains Removed From Service (Rail) – The number of miles traveled by a rail car before requiring the train to be unloaded and removed from service. The higher the mileage for the mean distance between failures, the more reliable the rail car and the service. CLEAN Cleaned and Swept Before AM Service (Bus and Rail) – Percentage of vehicles entering revenue service in the morning that are cleaned for trash and swept prior to pullout from the garage or rail yard. Per CTA policy, all revenue vehicles must be cleaned before entering service, and operators are instructed to dispose of trash at the end of each trip. Average Days Between Exterior Washes (Bus and Rail) – Washing the outside of buses and rail cars. Per CTA policy, buses are washed daily, except at outdoor garages when the temperature is at or below freezing. Number of Days Between Exterior Washes (Bus and Rail) – Major cleans of buses include detailed interior (ceiling, walls, seats and fronts) and exterior (wheel wells, bus exterior, etc.) cleaning. Major cleans of rail cars include seats, floors, ceiling and stanchion poles. Percentage Graffiti Removed Twenty-Four Hours From Complaint (Bus and Rail) – Percentage of graffiti on CTA property that is removed within twenty-four hours of notice. Per CTA policy, graffiti is removed prior to vehicles returning to service the next day and at rail stations within twenty-four hours of being reported. SAFE Security Complaints (Bus and Rail) – Number of complaints received related to security and customers’ personal safety concerns. Accidents Per One Hundred Thousand Miles (Bus and Rail) – Number of accidents per one hundred thousand miles traveled, with an accident defined as a reported vehicle collision with a person, another vehicle or object, or a reported safety incident involving customers or employees on vehicles in revenue service. National Transit Database Safety-Related Incident Per One Million Miles (Bus and Rail) – Number of reported incidents, either “major” or “non-major”, involving CTA vehicles per one million miles operated. For purposes of the National Transit Database, the Federal Transit Administration defines an incident to involve one of more of the following: - A fatality other than a suicide (major) - Injuries requiring immediate medical attention away from the scene for two or more persons (major) or for one person (non-major) - Property damage equal to or exceeding twenty-five thousand dollars (major) to equal to or exceeding seventy-five hundred dollars, but less than twenty-five thousand dollars (non-major) - An evacuation due to life safety reasons (major) We deliver quality, affordable transit services that link people, jobs and communities.