2005 Vs. 2006 PERFORMANCE INDICATORS BUS RIDERSHIP: Weekday: 2005: Nine hundred sixty-nine thousand, two hundred forty-five. 2006: Nine hundred fifty-six thousand, nine hundred ninety for a decrease of minus one point three percent. Saturday: 2005: Six hundred thirteen thousand, two hundred ninety-nine. 2006: Six hundred four thousand, two hundred fifty-three for a decrease of minus one point five percent. Sunday: 2005: Four hundred seventeen thousand, one hundred fifty-nine. 2006: Four hundred five thousand, seven hundred six for a decrease of minus two point seven percent. Total: 2005: Three hundred three million, two hundred forty-four thousand, one hundred ninety-seven. 2006: Two hundred ninety-eight million, four hundred thirty-three thousand, two hundred twenty-eight for a decrease of minus one point six percent. Passenger Miles: 2005: Seven hundred eighty-one million, nine hundred seventy-seven thousand, seven hundred fifty-four. 2006: Seven hundred sixty- nine million, five hundred seventy-four thousand, nine hundred fourteen for a decrease of minus one point six percent. ON-TIME: Percentage Terminal Departure, Minus 1, Plus 5: 2005: Seventy-six point eight percent. 2006: Eighty point six percent for an increase of four point nine percent. Mean Miles Between Failures: 2005: Three thousand nine hundred ninety- five. 2006: Four thousand, eight hundred sixty-seven for an increase of twenty- one point eight percent. CLEAN: Percentage Of Buses Cleaned And Swept Before A.M. Service: Done daily for both 2005 and 2006, with no percentage change. Average Days Between Exterior Washes: Done daily for both 2005 and 2006, with no percentage change. Number of Days Between Major Cleans: 2005: Thirty-one. 2006: Eighteen for a decrease of minus forty-one point nine percent. Number of Cleanliness Complaints: 2005: Twenty-eight. 2006: Sixty-four for an increase of one hundred twenty-eight point six percent. Percentage of Graffiti Removed Twenty-Four Hours From Complaint: Done daily for both 2005 and 2006, with no percentage change. SAFE: Security Complaints: 2005: Ninety-three. 2006: One hundred thirty for an increase of thirty-nine point eight percent. NTD Security-Related Incident Per 1 Million Miles: 2005: Seven point ninety. 2006: Zero point thirty-seven for a decrease of minus ninety-five point three percent. Accidents Per One Hundred Thousand Miles: 2005: Six point thirty. 2006: Six point eleven for an increase of three percent. NTD Safety-Related Incidents Per 1 Million Miles, Non-Major: 2005: Seven point seventy-six. 2006: One point eight-five for a decrease of minus seventy-six point two percent. NTD Safety-Related Incidents Per 1 Million Miles, Major: 2005: One point sixty-three. 2006: Zero point fifty for a decrease of minus sixty-nine point three percent. FRIENDLY: Behavioral Complaints: 2005: Two thousand two hundred sixty-six. 2006: One thousand five hundred sixty-five for a decrease of minus thirty point nine percent. Commendations: 2005: Five hundred forty-seven. 2006: Five hundred ninety- four for an increase of eight point six percent. Lift Usage: 2005: Three hundred fifty-five thousand, eight hundred seventy-four. 2006: Three hundred five thousand, seven hundred five for a decrease of minus fourteen point one percent. Miles Between Lift Failures: 2005: Eighty-six thousand, four hundred twenty- nine. 2006: One hundred fifty-one thousand, five hundred twenty-five for an increase of seventy-five point three percent. Affordable: Percentage of Days Lost: 2005: Seven point seven percent. 2006: Seven point eight percent for an increase of zero point five percent. RAIL Ridership: Weekday: 2005: Six hundred eight thousand, one hundred fifty-seven. 2006: Six hundred thirty-five thousand, four hundred thirty-nine for an increase of four point five percent. Saturday: 2005: Three hundred forty thousand, twenty. 2006: Three hundred sixty thousand, two hundred ninety-one for an increase of six percent. Sunday: 2005: Two hundred forty-one thousand, three hundred fifty-five. 2006: Two hundred fifty-four thousand, seven hundred ninety-one for an increase of five point six percent. Total: 2005: One hundred eighty-six million, seven hundred fifty-nine thousand, five hundred twenty-four. 2006: One hundred ninety-five million, one hundred sixty-nine thousand, three hundred ten for an increase of four point five percent. Passenger Miles: 2005: One billion, one hundred thirty-six million, four hundred sixty-four thousand, five hundred ninety-three. 2006: One billion, one hundred eighty-seven million, four hundred sixty-three thousand, one hundred seventy- five, for an increase of four point five percent. ON-TIME: Number of Rail Trips With Delays Over 10 Minutes: 2005: One thousand, seven hundred twenty-six. 2006: One thousand, four hundred ninety-three for a decrease of minus thirteen point five percent. Mean Distance Between Trains Removed From Service: 2005: Eight hundred sixteen thousand, eight hundred seventy-one. 2006: Three hundred twenty-six thousand, eight hundred forty-five for a decrease minus sixty percent. CLEAN: Percentage Of Buses Cleaned And Swept Before A.M. Service: Done daily for both the 2005 and 2006 with no percentage change. Average Days Between Exterior Washes: 2005: Eleven. 2006: Ten for a decrease of minus nine point one percent. Number of Days Between Major Cleans: 2005: Twenty-four. 2006: Thirty-three for an increase of thirty-seven point five percent. Number of Cleanliness Complaints: 2005: One hundred twenty-two. 2006: One hundred thirty-three for an increase of nine percent. Percentage of Graffiti Removed Twenty-Four Hours From Complaint: Done daily for both the 2005 and 2006 with no percentage change. SAFE: Security Complaints: 2005: Three hundred twenty-one. 2006: Two hundred seventy-three for a decrease of minus fifteen percent. NTD Security-Related Incident Per 1 Million Miles: 2005: Forty-four point forty-six. 2006: One point ninety-four for a decrease of minus ninety-five point six percent. Accidents Per One Hundred Thousand Miles: 2005: Zero point twelve. 2006: Zero point thirteen for an increase of eight point three percent. NTD Safety-Related Incidents Per 1 Million Miles, Non-Major: 2005: Five point sixty. 2006: Two point sixteen for a decrease of minus sixty-one point four percent. NTD Safety-Related Incidents Per 1 Million Miles, Major: 2005: Zero point thirty-one. 2006: Zero point twelve for a decrease of sixty-one point three percent. FRIENDLY: Behavioral Complaints: 2005: Three hundred twenty-one. 2006: Tnree hundred fifty-nine for an increase of eleven point eight percent. Commendations: 2005: One hundred thirty-six. 2006: One hundred thirty- seven for an increase of zero point seven percent. Escalator Time in Service: 2005: Ninety-five point four percent. 2006: Ninety- six percent for an increase of zero point six percent. Elevator Time in Service: 2005: Ninety-seven point six percent. 2006: Ninety- six percent for a decrease of minus one point six percent. AFFORDABLE: Percentage of Days Lost: 2005: Seven point five percent. 2006: Seven point seven percent for an increase of two point seven percent. 1 of 4