| Contact |
at |
for |
Customer
Service |
E-mail:
Send us an e-mail online or
feedback@transitchicago.com
Phone:
(888) YOUR-CTA
(888-968-7282)
(weekdays 7:00a to 7:00p)
Ventra (fare cards/tickets):
(877) NOW-VENTRA
ventrachicago.com
Hearing impaired:
(888) CTA-TTY-1
(888-282-8891) or use relay (711) service to main line
Lost & found:
Visit our Lost & Found page for info
|
Questions, comments or complaints about CTA's services.
Also can be used to request Maps, Brochures, Schedules (please provide your mailing address).
|
RTA
Travel
Information
Center |
Phone:
(312) 836-7000
Hearing Impaired:
(312) 836-4949
RTA Trip Planner
|
Information on RTA and travel info for CTA, Metra and Pace, 7 days/week, including holidays; 6 am to 7 pm.
Plan trips on the CTA, Metra commuter rail lines and Pace suburban bus by accessing this web-based itinerary planning service. Users receive a detailed transit itinerary.
|
Advertising:
Platforms &
Vehicles |
Intersection Media
30 N. La Salle Street Ste 2600
Chicago, IL 60606
(312) 629-1680
chicago_info@intersection.com
|
Advertising on CTA property (CTA trains, buses, station platforms, etc).
|
| Second Chance Program hotline |
Phone: (312) 681-2293 |
Information regarding Second Chance program. |
Elevator
status
hotline |
Phone: (888) YOUR-CTA
(888-968-7282), wait for prompts to begin, then press 7. |
Information about elevator status at accessible rail stations. |
Filming/
photography
requests |
Contact: Nadia Manara
Email: nmanara@transitchicago.com​
Phone: (312) 681-3527 |
Film and photography requests to use CTA vehicles, facilities and employees for film, television/cable and photography productions.
License to Use requests to use CTA's image, logos and vintage photos, etc., for publications, exhibits, presentations, documentaries, film, photography and television/cable productions.
|
Freedom
of
Information
Officer |
Brigett R. Bevan
Freedom of Information Officer
Chicago Transit Authority
567 W. Lake Street
Chicago, IL 60661
Phone & fax: (312) 681-2809
Email: Freedom of Information Officer |
Access to the public records of the Chicago Transit Authority. |
| CTAGifts.com |
Phone: (877) CTA-9877 or (877) 282-9877
Email: www.ctagifts.com |
Purchase of CTA-themed apparel and gift items. |
Human
Resources |
Address:
567 W. Lake Street
3rd Floor
Chicago, IL 60661
Phone: (888) YOUR-CTA (1-888-968-7282)
Choose Option #4 for Human Resources, then follow the prompts.
To verify employment and proof of income, use The Work Number:
For Employers:
theworknumber.com
For Employees:
theworknumber.com/employee
|
Employee/employment-related matters.
If calling Human Resources by phone, the sub-options once in the HR menu are: Benefits (Sub-option 1), Employment & Income Verification (Sub-option 2), Medical (Sub-option 3), and Recruitment (Sub-option 4).
|
Retirement
plan
for
CTA
employees |
Local phone: (312) 441-9694
Toll-free: (866) 441-9694
E-mail: questions@ctapension.com
|
Questions and information regarding employee pension and retirement benefits.
|
Law
department |
General Counsel: Karen G. Seimetz
Mailing address:
Chicago Transit Authority
Law Department
567 West Lake Street
Chicago, IL 60661
If serving a subpoena, only certified mail or hand-delivery methods are accepted. Please direct certified mail to:
CTA Law Department
Torts Paralegal Section
567 W. Lake Street
Chicago, IL 60661-1498
Hand delivered subpoenas are accepted during normal business hours (8:00 a.m. - 4:30 p.m.) Monday - Friday. For questions regarding the Law Department, call (312) 681-3173.
|
|
Office
of Executive
Inspector
General |
The Office of Executive Inspector General now has jurisdiction over the Chicago region's transit boards: RTA, CTA, Metra and Pace.
For more information, please visit the OEIG's web site.
|
|
Group
sales |
Phone: (877) NOW-VENTRA
|
Advance purchase of CTA limited-use fare tickets for groups and not-for-profit organizations. |
Office
of
the Board
Secretary |
E-mail: GLonghini1@
transitchicago.com
Fax: (312) 681-5035
Mail:
Office of the Secretary
CTA Headquarters
567 W. Lake Street
Chicago, IL 60661
In person:
567 W. Lake St.
Chicago, IL 60661
(8:00 a.m. to 4:30 p.m.; Monday - Friday, holidays excepted)
Phone: (312) 681-5022
|
Issues regarding Board of Directors and Transit Board meetings. |
| Media Relations |
Email: ctamedia@
transitchicago.com
Phone: (312) 681-3090
|
Questions and inquiries from the press or relating to issues in the media such as interviews and public relations. |
|
Parking –
Park & Ride Commuter Lots
|
See: Park & Ride (contact information listed per lot) |
Questions & issues regarding parking in the CTA’s commuter Park & Ride lots
|
Parking –
Under 'L' program, Park & Ride monthly Reserved Permits |
Phone: (888) 578-PARK
|
Under L Parking program (single spaces), Park & Ride Monthly Reserved Permits |
|
Parking –
long-term
|
Brian Carroll
Jones Lang LaSalle
Phone: 312-228-3312
Email: brianc.carroll@am.jll.com
|
Organizations or businesses that would like to rent land for parking on a long-term basis
|
Real estate —
Sales, leasing, acquisitions, retail leasing and licenses, concessions, ATM, vending |
http://ctarealestate.com
|
Opportunities to buy surplus real estate, lease retail space or place ATMs/vending machines. |
Purchasing/
Procurement |
See Department contacts |
|
Transit
Benefit
fare
program |
Transit Benefit fare program
Phone: (312) 681-4005
E-mail: tbenrollment@transitchicago.com
|
Implementation kit or more information about how your company can begin to take advantage of the tax saving benefits of transit. |
U-Pass
program |
567 W. Lake Street,
Chicago, IL 60661
U-Pass hotline
Phone: (312) 681-4128
E-mail: cta-upass@transitchicago.com
|
Questions or comments concerning the University Pass program.
Students should contact school administrator for help with their cards, including lost/stolen cards.
|
| Web site issues |
E-mail: webmaster@transitchicago.com
(Use this form for job application concerns)
|
Questions, comments, suggestions about CTA's Web site. |