Contact	at	for
Customer Service	E-mail: Send us an e-mail online or feedback@transitchicago.com Phone: (888) YOUR-CTA (888-968-7282) (weekdays 7:00a to 7:00p) Ventra (fare cards/tickets): (877) NOW-VENTRA ventrachicago.com Hearing impaired: (888) CTA-TTY-1 (888-282-8891) or use relay (711) service to main line Lost & found: Visit our Lost & Found page for info	Questions, comments or complaints about CTA's services. Also can be used to request Maps, Brochures, Schedules (please provide your mailing address).
RTA Travel Information Center	Phone: (312) 836-7000 Hearing Impaired: (312) 836-4949 RTA Trip Planner	Information on RTA and travel info for CTA, Metra and Pace, 7 days/week, including holidays; 6 am to 7 pm. Plan trips on the CTA, Metra commuter rail lines and Pace suburban bus by accessing this web-based itinerary planning service. Users receive a detailed transit itinerary.
Advertising: Platforms & Vehicles	Intersection Media 30 N. La Salle Street Ste 2600 Chicago, IL 60606 (312) 629-1680 chicago_info@intersection.com	Advertising on CTA property (CTA trains, buses, station platforms, etc).
Second Chance Program hotline	Phone: (312) 681-2293	Information regarding Second Chance program.
Elevator status hotline	Phone: (888) YOUR-CTA (888-968-7282), wait for prompts to begin, then press 7.	Information about elevator status at accessible rail stations.
Filming/ photography requests	Contact: Kristin Johnson Email: kjohnson2@transitchicago.com Phone: (312) 681-4140	Film and photography requests to use CTA vehicles, facilities and employees for film, television/cable and photography productions. License to Use requests to use CTA's image, logos and vintage photos, etc., for publications, exhibits, presentations, documentaries, film, photography and television/cable productions.
Freedom of Information Officer	Brigett R. Bevan Freedom of Information Officer Chicago Transit Authority 567 W. Lake Street Chicago, IL 60661 Phone & fax: (312) 681-2809 Email: Freedom of Information Officer	Access to the public records of the Chicago Transit Authority.
CTAGifts.com	Phone: (877) CTA-9877 or (877) 282-9877 Email: www.ctagifts.com	Purchase of CTA-themed apparel and gift items.
Human Resources	Address: 567 W. Lake Street 3rd Floor Chicago, IL 60661 Phone: (888) YOUR-CTA (1-888-968-7282) Choose Option #4 for Human Resources, then follow the prompts. To verify employment and proof of income, use The Work Number: For Employers: theworknumber.com For Employees: theworknumber.com/employee	Employee/employment-related matters. If calling Human Resources by phone, the sub-options once in the HR menu are: Benefits (Sub-option 1), Employment & Income Verification (Sub-option 2), Medical (Sub-option 3), and Recruitment (Sub-option 4).
Retirement plan for CTA employees	Local phone: (312) 441-9694 Toll-free: (866) 441-9694 E-mail: questions@ctapension.com	Questions and information regarding employee pension and retirement benefits.
Law department	General Counsel: Karen G. Seimetz Mailing address: Chicago Transit Authority Law Department 567 West Lake Street Chicago, IL 60661 If serving a subpoena, only certified mail or hand-delivery methods are accepted. Please direct certified mail to: CTA Law Department Torts Paralegal Section 567 W. Lake Street Chicago, IL 60661-1498 Hand delivered subpoenas are accepted during normal business hours (8:00 a.m. - 4:30 p.m.) Monday - Friday. For questions regarding the Law Department, call (312) 681-3173.
Office of Executive Inspector General	The Office of Executive Inspector General now has jurisdiction over the Chicago region's transit boards: RTA, CTA, Metra and Pace. For more information, please visit the OEIG's web site.
Group sales	Phone: (877) NOW-VENTRA	Advance purchase of CTA limited-use fare tickets for groups and not-for-profit organizations.
Office of the Board Secretary	E-mail: GLonghini1@ transitchicago.com Fax: (312) 681-5035 Mail: Office of the Secretary CTA Headquarters 567 W. Lake Street Chicago, IL 60661 In person: 567 W. Lake St. Chicago, IL 60661 (8:00 a.m. to 4:30 p.m.; Monday - Friday, holidays excepted) Phone: (312) 681-5022	Issues regarding Board of Directors and Transit Board meetings.
Media Relations	Email: ctamedia@ transitchicago.com Phone: (312) 681-3090	Questions and inquiries from the press or relating to issues in the media such as interviews and public relations.
Parking – Park & Ride Commuter Lots	See: Park & Ride (contact information listed per lot)	Questions & issues regarding parking in the CTA’s commuter Park & Ride lots
Parking – Under 'L' program, Park & Ride monthly Reserved Permits	Phone: (888) 578-PARK	Under L Parking program (single spaces), Park & Ride Monthly Reserved Permits
Parking – long-term	Brian Carroll Jones Lang LaSalle Phone: 312-228-3312 Email: brianc.carroll@am.jll.com	Organizations or businesses that would like to rent land for parking on a long-term basis
Real estate — Sales, leasing, acquisitions, retail leasing and licenses, concessions, ATM, vending	http://ctarealestate.com	Opportunities to buy surplus real estate, lease retail space or place ATMs/vending machines.
Purchasing/ Procurement	See Department contacts
Transit Benefit fare program	Transit Benefit fare program Phone: (312) 681-4005 E-mail: tbenrollment@transitchicago.com	Implementation kit or more information about how your company can begin to take advantage of the tax saving benefits of transit.
U-Pass program	567 W. Lake Street, Chicago, IL 60661 U-Pass hotline Phone: (312) 681-4128 E-mail: cta-upass@transitchicago.com	Questions or comments concerning the University Pass program. Students should contact school administrator for help with their cards, including lost/stolen cards.
Web site issues	E-mail: webmaster@transitchicago.com (Use this form for job application concerns)	Questions, comments, suggestions about CTA's Web site.

Contact List