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Customer Service

There are several ways to reach us for help.

E-mail

For almost any issue, you can e-mail us and we'll get back to you as soon as we can. Fill out our online contact form to send us e-mail.

 

Phone

For travel information, including directions and travel times, call:
(312) 836-7000


For CTA Customer Service, including Chicago Card or other fare payment questions, lost & found, or service-related issues, call:
1-888-YOUR-CTA  (1-888-968-7282)
 

Notes: The RTA Travel Information Center is open from 4:45 a.m. to 1:00 a.m. every day. If calling from a number based outside of the Chicago area, call +1 (312) 836-7000. CTA Customer Service hours are from 7:00 a.m. to 8:00 p.m., on weekdays (excluding holidays).

 

TTY (Hearing Impaired)

For travel information, including directions and travel times, call:
836-4949

For CTA Customer Service, including Chicago Card or other fare payment questions, lost & found, or service-related issues, call:
1-888-CTATTY1   (1-888-282-8891)
 

Notes: Notes: The RTA Travel Information Center is open from 4:45 a.m. to 1:00 a.m. every day. If calling from a number based outside of the Chicago area, call +1 (312) 836-4949. CTA Customer Service hours are from 7:00 a.m. to 8:00 p.m., on weekdays (excluding holidays).

 

In person

To buy fares, get or replace a Chicago Card / Chicago Card Plus, schedules, or other help in person, you can visit CTA Headquarters at:

Chicago Transit Authority
567 West Lake Street
Chicago, IL 60661

General office hours (and the Customer Service window) are from 8:00 a.m. to 4:30 p.m., weekdays (excluding holidays).

Plan a trip

 
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System Status

 

Trains:

Red Line Normal Service
Blue Line Normal Service
Brown Line Normal Service
Green Line Normal Service
Orange Line Normal Service
Purple Line Normal Service
Pink Line Normal Service
Yellow Line Normal Service
 
 
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