There are several ways to reach us for help.
For almost any issue, you can e-mail us and we'll get back to you as soon as we can. Fill out our online contact form to send us e-mail.
For travel information, including directions and travel times, call RTA Travel Information at:
For questions regarding Ventra (our fare payment system), call:
For CTA Customer Service, including non-Ventra fare payment issues, lost & found, or service-related issues, call:
- The RTA Travel Information Center is open from 5:00a to 1:00a, every day.
- CTA Customer Service hours are from 7:00a to 7:00p, on weekdays (excluding holidays).
- If calling from a number based outside of the United States, call +1 312 836-7000 for travel information.
TTY (hearing impaired)
For travel information, including directions and travel times, call:
For CTA Customer Service, including lost & found, or service-related issues, call:
Filing a Title VI complaint
You can file a complaint if you believe you were subjected to discrimination based on your race, color, or national origin. See: Title VI Policy and procedures for filing a Title VI complaint