Customer Service
There are several ways to reach us for help.
E-mail
For almost any issue, you can e-mail us and we'll get back to you as soon as we can. Fill out our online contact form to send us e-mail.
Phone
For travel information, including directions and travel times, call:
836-7000
For CTA Customer Service, including Chicago Card or other fare payment questions, lost & found, or service-related issues, call:
1-888-YOUR-CTA (1-888-968-7282)
Notes: The RTA Travel Information Center is open from 4:45 a.m. to 1:00 a.m. every day. If calling from a number based outside of the Chicago area, call +1 (312) 836-7000. CTA Customer Service hours are from 7:00 a.m. to 8:00 p.m., on weekdays (excluding holidays).
TTY (Hearing Impaired)
For travel information, including directions and travel times, call:
836-4949
For CTA Customer Service, including Chicago Card or other fare payment questions, lost & found, or service-related issues, call:
1-888-CTATTY1 (1-888-282-8891)
Notes: Notes: The RTA Travel Information Center is open from 4:45 a.m. to 1:00 a.m. every day. If calling from a number based outside of the Chicago area, call +1 (312) 836-4949. CTA Customer Service hours are from 7:00 a.m. to 8:00 p.m., on weekdays (excluding holidays).
In person
To buy fares, get or replace a Chicago Card / Chicago Card Plus, schedules, or other help in person, you can visit CTA Headquarters at:
Chicago Transit Authority
567 West Lake Street
Chicago, IL 60661
General office hours (and the Customer Service window) are from 8:00 a.m. to 4:30 p.m., weekdays (excluding holidays).