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Accessibility

This page contains information about accessible services from CTA.

 

On this page

 

Get involved

You can attend meetings and participate at Chicago Transit Board and ADA Advisory Committee meetings.

See also

Scheduled Transit Service

 Bus Service

All of our buses are accessible to customers with disabilities. Ramps on all buses are available for use upon request by anyone who has trouble with steps, even temporarily. (More information...)

See also: Information about bus shelters with arrival screens and audio information

 

 'L' Train Service

The majority of CTA's train stations have elevators or ramps to provide access for customers with disabilities. All of CTA’s trains include accessible rail cars.

To find out which stations are accessible, see our List of Accessible Stations, check our Route Guides, or view Maps. (More information...)

 

Emergency Evacuation Procedures for CTA Rail Customers with Disabilities

 Brochure (.pdf) (see also: text-only version)

 
Customer Assistant Hours

All CTA 'L' (rail) stations are staffed with a CTA employee at all hours where service is in operation.

 

Elevator Status Information

On the Internet:
You can view alerts regarding elevator status at our Elevator Status Alerts page, or you can call the Elevator Status Hotline. Accessibility alert notifications also appear, by default, in CTA Train Tracker SM.

Via telephone:
1-888-YOUR-CTA (1-888-968-7282)
Wait for prompts to begin, then press 7.

Or for the hearing impaired via TTY:
1-888-CTA-TTY1
(1-888-282-8891)

 

Frequently Asked Questions


 

Additional Accessible Transportation Options

In addition to accessible services from CTA, the following programs are available in the region to further accommodate people with disabilities:

 

Paratransit Service

Special door-to-door services are provided within Chicago and certain nearby suburbs to "ADA Paratransit Certified" customers. These services are now provided by Pace. Advance Reservations are required. For more information, please visit www.pacebus.com.

To apply for Paratransit eligibility, call the Regional Transportation Authority at 1-312-663-HELP (or 1-312-663-4357) to get an application. For general Paratransit information, call Pace at 1-800-606-1282 (or 1-847-364-7223) or TTY 1-888-847-0093.

 

Chicago Taxi Access Program

Allows "ADA Paratransit Certified" customers to travel in specially designated Chicago taxicabs at reduced rates anywhere in Chicago. These services are managed by Pace effective July 1, 2006. For an eligibility application or general information, call the numbers listed above or visit www.pacebus.com.

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