Performance metrics are designed to measure the Chicago Transit Authority’s success in meeting its goal of providing ontime, clean, safe, efficient and courteous service.
Reports measure CTA’s performance in its six core areas of service:
Monthly performance metric reports include year-end target figures, definitions and color-coding indicating the status of each performance indicator:
See document for specific details on what the data show.
The latest available and historic data are available at Ridership Reports.
Performance reports from 2004-2007 are still available on our Web site at Historical Performance Indicators.