Important Chicago Card information

May 14, 2005
Due to a programming error by the manufacturer, a small number of Chicago Cards are failing to deduct the fare from the card when used.

Customers that have registered their Chicago Cards have been notified that their cards are being deactivated and have been sent replacement cards with the same stored balance as the defective cards.

Below is a list of serial numbers for defective Chicago Cards that have not been registered. These cards will be deactivated on May 23.

Please check to see if your Chicago Card's serial number, located on the back of the card, is included on this list.

If it is, please contact CTA Customer Service at 1-888-YOUR-CTA (1-888-968-7282) to have a replacement card sent to you.

Thank you for choosing the Chicago Card as your fare payment option, and we apologize for any inconvenience this may have caused.

If you have any questions or need additional information, please visit www.chicago-card.com or call 1-888-YOUR CTA.

Serial numbers of defective cards:

000362161
000362169
000362211
000362212
000362213
000362327
000362328
000362371
000362373
000362480
000362601
000362602
000362603
000362672
000362674
000362691
000362839
000362840
000362881
000362888
000362957
0​00362978
000363123
000363125
000363143
000363163
000363173
000363193
000363222
000363294
000363335
000363388
00036338​9
000363400
000363408
000363409
000363419
000363428
000363430
000363431
000363432
000363448
000363458
000363475
00​0363554
000363573
000363603
000363644
000363645
000363646
000363647
000363648
000363649
000363651
000363653
000363654​
000363656
000363657
000363698
000363762
000363763
000363767
000363769
000363781
000363837
000363838
000363851
000​363853
000363872
000363953
000363962
000363963
000364009
000364010
000364025
000364102

Back to news
System status snapshot
‘L’ route status
Red Line
Normal Service
Blue Line
Normal Service
Brown Line
Normal Service
Orange Line
Normal Service
Pink Line
Normal Service
Purple Line
Normal Service
Yellow Line
Normal Service
Bus routes w/alerts
Elevator alerts