CTA Reminds Customers of Sept. 2 Mail-in Balance Transfer Deadline for Old Farecards

August 29, 2014

Chicago Transit Authority customers who still have old CTA farecards have until Tuesday, September 2, to mail them to CTA to have their balances transferred to registered Ventra fare cards via CTA’s mail-in balance transfer program. 

Farecards must be mailed along with current Ventra card information on a fully completed form available at all CTA rail stations and online at http://www.transitchicago.com/mailintransfer/. All mail must be postmarked by Tuesday, September 2, 2014.

All cards must have an expiration date of December 15, 2013 or later, and only the following cards will be accepted:

  • Stored value transit cards – Full, reduced or student fare stored-value magnetic stripe transit cards
  • 30-day unlimited ride passes – Only full or reduced fare 30-day passes, unused and in their original sealed packaging.
  • Chicago cards & O’Hare employee smartcards
  • RTA-issued reduced fare permits
  • Chicago Card Plus -- Customers can continue to transfer their balances to a Ventra account online at ventrachicago.com. The mail-in option is not available for Chicago Card Plus.

CTA created a mail-in program in July and have since transferred balances totaling more than $45,000 from more than 6,000 legacy fare cards.

Balances will be transferred within 30 days after receipt of the mail-in request. Customers who provide email addresses will receive email notification of when their balances have transferred.

The mail-in option was created as an added convenience for customers who were unable to attend the nearly 60 balance transfer events held by the CTA since September 2013.

For more information on how balance transfer works, visit http://www.transitchicago.com/mailintransfer/.

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