CTA Release Ventra Performance Metrics

December 13, 2013
On November 5, CTA announced new measures of accountability for Ventra’s contractor, Cubic Transportation Systems.  CTA has been closely monitoring the contractor’s performance in a number of areas—especially functions that directly affect customers.
Today the CTA issued its third weekly report that summarizes many of those performance areas.  Overall, there has been improvement in nearly every performance area since 11/5.  And while many performance standards are currently or close to being met, there is more progress to be made.


# # #

Report here. (PDF)

Back to news
System status snapshot
‘L’ route status
Red Line
Normal Service
Blue Line
Normal Service
Brown Line
Normal Service
Green Line
Normal Service
Orange Line
Normal Service
Pink Line
Normal Service
Purple Line
Normal Service
Yellow Line
Normal Service
Bus routes w/alerts
Elevator alerts