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Today, the Chicago Transit Board approved an amendment to increase funds on an existing intergovernmental agreement (IGA) and to fund a new IGA between the Chicago Transit Authority (CTA) and the City of Chicago’s Department of Family & Support Services (DFSS). Together, these measures expand outreach support services for people experiencing homelessness on the CTA and guarantee funding for dedicated shelter beds. Read More about CTA Expands Partnership to Strengthen Outreach and Increase Access to Shelter Services for Unhoused Riders

The Chicago Transit Board today approved the awarding of four professional services agreements with local organizations supporting the agency’s new Safe Ride Specialist program pilot. The program will add dedicated non-law enforcement rider engagement resources to promote a safe transit experience for every rider. Read More about Chicago Transit Board Approves New Safe Ride Specialist Pilots

The Chicago Transit Authority (CTA) today submitted its Revised Security Enhancement Plan (Plan) to the Federal Transit Administration (FTA), which includes a 75 percent increase in monthly system policing hours, aggressive crime reduction targets, and expanded social service support—bolstered by early data showing that crime reduction strategies implemented over the past three months are working. The Plan is CTA's formal response to an FTA Special Directive issued in December and details how th​ Read More about CTA Submits Enhanced Security Plan to FTA, System Policing Hours to Increase by 75 Percent

The Chicago Transit Authority (CTA) today launched two new Problem Statements through its Innovation Studio focused on developing new solutions to engage with and support riders for a safe and comfortable ride for everyone. The Problem Statements address issues that arise when CTA riders and employees encounter people who are unhoused, who may be experiencing a mental health crisis, or when groups of youth and young adults congregate and create a disruptive environment. Read More about CTA Releases Next Step Toward Piloting New Solutions to Support and Engage with Unhoused Riders, Riders Experiencing Mental Health Crisis, and Youth

Following a successful pilot, a new two-year agreement was approved today between the Chicago Transit Authority (CTA) and the City of Chicago's Department of Family and Support Services (DFSS), which manages the city's overall homelessness outreach, to continue providing expanded outreach and support for riders who are unsheltered, as well as those grappling with mental health and substance abuse.​ Read More about CTA Signs New Two-Year Agreement for Expanded Social Service Outreach Following Successful Pilot

Customer satisfaction with CTA service increased throughout 2023, according to customer-satisfaction surveys administered throughout the year. Read More about Customer Surveys Show Increased Satisfaction with CTA Service

The Chicago Transit Board today approved the extension of an intergovernmental agreement between the Chicago Transit Authority (CTA) and the Chicago Department of Family & Support Services (DFSS) to provide additional outreach and support services for unhoused riders. Read More about CTA Continues Partnership with City of Chicago to Provide Outreach, Assistance to Unhoused Riders

As part of its continuing efforts to provide a welcoming environment for all customers, the Chicago Transit Authority (CTA) is seeking to partner with the Chicago Department of Family and Support Services (DFSS) to provide outreach and support for riders who are unsheltered, as well as those grappling with mental health and substance abuse. Read More about CTA Seeks to Partner with City Agency for Services to Unsheltered Riders and Those with Substance Abuse and Mental Health Challenges