Our mission is to deliver quality, affordable transit services that link people, jobs and communities—and providing transit that's accessible to everyone is an important part of our commitment to do so.
Overview
We provide accessible transit through various features and services.
- 100% our vehicles (both buses and railcars) are accessible.
- 109 of our 146 rail stations are accessible.
While we've met ADA key station requirements, ongoing projects continue expanding accessibility. We maintain, repair, and upgrade existing elevators and escalators systemwide (learn more about both elevator and escalator upgrades).
We've also developed a roadmap to bringing our system to 100% accessibility: read about our All Stations Accessibility Program (ASAP).
Sending feedback & staying informed
How to reach us
If you have a comment, question or feedback about accessibility on CTA (including concerns about accessible service, customer service assistance or information we post about accessibility), please contact CTA Customer Service. You can:
Staying informed & more
Service alerts
How to use the system
Improving the system's accessibility
Training and feedback
Reasonable modification accommodation requests
CTA makes reasonable modifications to policies, practices, and procedures to avoid disability discrimination, subject to certain limitations.
Requests may be denied if they would:
- Fundamentally alter CTA's services, programs, or activities
- Create a direct threat to others' health or safety
- Be unnecessary (the individual can already fully use services without modification)
- Cause undue financial or administrative burden
Requests for reasonable modifications may be submitted by contacting CTA’s Customer Service Department through any of our feedback channels.
More resources
Using this website
Our newly refreshed website has features built in to help people with disabilities more easily read and navigate the site.
In addition to following established standards for accessibility—such as building pages with an intuitive, hierarchical layout, expressing as much information as possible in simple text and marking up media which express information with accompanying or alternative text—the site is designed to adapt for easier readability at a wide range of screen resolutions and zoom levels, to be navigable by keyboard or with assistive software features enabled, and work with a maximum range of software.
Learn more about using this website's features
Looking for info about ADA Paratransit services?
Paratransit, as required by the Americans with Disabilities act in the CTA service area, is provided throughout the six-county RTA region by Pace, our suburban bus peer agency. Paratransit service is provided for riders whose disability or health condition prevents them from using CTA and/or Pace fixed route services for some or all of their travel. Only persons who are certified by the Regional Transportation Authority are eligible to ride ADA Paratransit.
Learn more about ADA Paratransit services from Pace
Info on Paratransit certification from the RTA
Need directions?
Use the trip planner below for travel information from Google Maps or call 312-836-7000 for the RTA Travel Information Center.
Tip: If you need a wheelchair-accessible trip or one that doesn't require you to use stairs, you can set options once you get directions from Google Maps. Select "Options" then choose the option to see "wheelchair accessible" routes, only. Learn more on how to do this.
Quick trip planner
Quick trip planner
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