Customer satisfaction survey
The Regional Transportation Authority (RTA) in conjunction with CTA is conducting a Customer Satisfaction Survey to gather information about riders’ experience and satisfaction with CTA. Some riders will receive an email from ctasurvey@rsgsurvey.com asking to fill out an online questionnaire. This survey is being conducted by Resource System Group, Inc. on behalf of RTA and CTA.
Please help CTA by providing your feedback! Your response will identify ways for CTA to improve our services for customers.
Questions about the study, please contact us at ctasurvey@rsgsurvey.com or marketresearch@transitchicago.com