CTA to Notify Customers of Upcoming Chicago Card Plus Expirations

July 10, 2008

The Chicago Transit Authority is notifying customers who purchased a Chicago Card Plus four years ago that the cards will begin to expire in August and that they can receive a free replacement Chicago Card Plus card.

Approximately 36,800 cards will expire between August 26 and October 5. The CTA will send e-mails to customers 45 days prior to the day the card is scheduled to expire. The e-mail will outline simple steps to verify the cardholder's address online. Following verification, a replacement card will be mailed to the cardholder. The CTA will not send a replacement card unless the address is confirmed by the cardholder.

Customers who do not reply to e-mails from the CTA will receive a letter via U.S. mail to the address currently associated with the card.

Customers are encouraged to update their Chicago Card Plus account online now at www.chicago-card.com, to assure that the CTA has the most accurate e-mail and address information for the account. Accounts can also be updated by calling 1-888-YOUR-CTA (1-888-968-7282), Monday through Friday, 7 a.m. - 8 p.m.

Chicago Card Plus is a farecard with its balance kept in an online account. All Chicago Card Plus accounts will need to receive a new card after four years use.

 

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