CTA Reminds Customers of Chicago Cards Expiring in Fall

September 18, 2007
09/18/07

The Chicago Transit Authority is reminding customers who were the first to use the Chicago Card four years ago that their cards soon will expire and that they can receive a replacement Chicago Card at no cost.

Customers are encouraged to check the expiration of their cards as approximately 9,800 cards are set to expire in October beginning on October 17. Customers can check the expiration date of their Chicago Card one of four ways: online at www.chicago-card.com/cc, at any of the passenger information units near the Customer Assistance kiosks in most CTA rail stations; by calling 1-888-YOUR-CTA (1-888-968-7282), Monday through Friday, 7 a.m. " 8 p.m.; or by visiting the CTA Sales Center at 567 W. Lake St., Monday through Friday 8 a.m. " 4:30 p.m.

To avoid deactivation or loss of their remaining balance, registered Chicago Card customers must obtain a replacement card. Only registered cards can have the balance transferred. Customers with unregistered cards are encouraged to go online or call CTA to register their cards before the expiration date to preserve the remaining balance. Once the card is registered, customers will be able to transfer any remaining value to a new card.

Obtaining a new card with the balance transferred can be done through one of the following options:

  • In Person ? Prior to card expiration, registered Chicago Card customers can transfer the balance from their existing card to a new one at the CTA Sales Center located on the second floor of CTA's headquarters at 567 W. Lake St., Monday through Friday, 8 a.m.-4:30 p.m. After presenting the soon-to-expire or expired card to the cashier, customers will be given a new card with the remaining balance transferred from the expiring card.

  • Over the Phone ? Customers with a registered Chicago Card, who wish to transfer the balance of their existing card to a new one after it expires, also can call 1-888-YOUR-CTA (1-888-968-7282), Monday through Friday, 7 a.m. " 8 p.m. A new card with the remaining balance from the expired card will be mailed within five to seven business days.

Customers also can order a new card online by visiting www.chicago-card.com/cc, clicking on the Expired Cards link and following the screen prompts. A new zero-value card will be delivered within five to seven business days. Importantly, balances cannot be transferred when ordering online. Customers will need to use the remaining balance on their expiring Chicago Card prior to its expiration date.

Information on where to purchase CTA fare media and where customers may add value to Chicago Cards is available on the fares page of CTA's web site at www.transitchicago.com.

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