CTA Reminds Chicago Card Plus Customers of Incorrect Expiration Dates

August 4, 2009

Affected Cards must be replaced by August 12

The Chicago Transit Authority is reminding customers whose Chicago Card Plus cards were affected by a programming error earlier this month to update their account information with the agency in order to receive a replacement.

Earlier this month, CTA sent e-mails to approximately, 3,500 customers whose cards were affected by a programming error that occurred when the cards were originally encoded. As a result of this error, some cards are due to expire earlier than CTA records indicated. The incorrect expiration dates impacted only 1.1% of all Chicago Card Plus as there are 329,645 cards in circulation.

Approximately 2,300 of these customers have yet to reply and confirm their mailing address with the agency and have not received a new card.

Customers whose cards register as "expired" when they board the bus or pass through a turnstile should contact the CTA immediately for a replacement card.

Through August 12, any customer with a Chicago Card Plus that reads expired will be allowed to ride the system without being asked to pay a cash fare or use a magnetic strip card. Customers will not be able to use expired Chicago Card Plus after August 12. Therefore, it is important that customers confirm or update their shipping address no later than August 5, 2009 to ensure that they receive a replacement card.

Customers can find their correct expiration date the following ways:

  • By visiting the Chicago Card web site at www.chicago-card.com;
  • at the passenger information units in most CTA rail stations;
  • by calling CTA at 1-888-YOUR-CTA (1-888-968-7282), Monday through Friday,
    7 a.m. – 8 p.m.; or
  • by visiting the CTA Sales Center at 567 W. Lake St., Monday through Friday from
    8 a.m. – 4:30 p.m. 

Customers are encouraged to update their Chicago Card Plus account online now at www.chicago-card.com to assure that the CTA has the most accurate e-mail and address information for the account.

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