Our employees are part of six major lines of business: Maintenance, Infrastructure, Administration, Operations, Law, and Technology.
Our Operations team is committed to providing safe, clean, on-time, courteous, and efficient service. Currently, Bus Operations provides service for 130 bus routes. The service is divided among seven bus garages and our Bus Service Management Department monitors the bus service to ensure that the mission and goals of the Authority are being met on a daily basis. Rail Operations consists of eight train lines divided among nine terminals spanning the city and neighboring communities.
Our Maintenance team is comprised of Rail Maintenance, Bus Maintenance, and Facility Maintenance. The mission of the CTA Maintenance team is to best serve our customers with professional management and skilled trades performing coordinated maintenance programs designed to increase availability and reduce operating costs through industry leading reliability.
Our Administration team supports the daily operations of the Authority. These departments include: Finance, Purchasing, Human Resources, Equal Employment Opportunity, Diversity, Communications, Safety, and many others.
Our Technology department delivers innovative, quality and reliable technology solutions that focus on advancing CTA’s mission while connecting its riding public and enhancing their experience.
Our Infrastructure Division is composed of three departments. Power & Way Maintenance maintains rail infrastructure, including the track, structure, power, and signal systems. The Construction department ensures major capital construction projects related to our track, structure, power, signal, rail stations, and rail and bus maintenance facilities are delivered on time, on budget, and conform with all applicable standards, regulations and requirements. The Engineering department creates and maintains construction documents for our structure, track, traction power, signal, and station projects; identifies utilities for contractors at our locations; and answers design Requests for Information from CTA contractors.
Our Law department is comprised of the following areas: Office of General Counsel, Compliance, Policy and Appeals, Corporate Law and Litigation, Labor and Employment, Torts, Workers Compensation, and Claims and Subrogation. It provides counsel in procurement, real estate transactions, construction disputes, labor and employment, ethics requirements, and review and negotiation of grant agreements. It handles commercial disputes and lawsuits brought against the CTA for personal injury and property damage, appeals, labor arbitrations, administrative hearings, subrogation matters, and workers compensation and discrimination claims.