Bigger, Bolder, Better: CTA Launches Redesigned, Browser-friendly Web Site

April 3, 2018 09:55 AM

The first complete refresh in ten years gives users a fresher, more modern design

The Chicago Transit Authority today launched a major upgrade to its transitchicago.com web site. The easier-to-navigate, more mobile-friendly design offers content and features that put commuters on the fast track to information they need to get them where they want to go.

The web site features a brighter, more open layout, with useful tools that are more adaptable to all screens – whether you’re using a desktop, laptop, tablet or mobile device. The changes make the site easier and more fun to browse on all devices, while continuing to showcase the links you need to navigate the system and the city faster and more efficiently.

New accessibility features help people with visual impairments use our web site with greater ease. Additional enhancements to transitchicago.com, meant to improve the customer’s experience, include:

  • Improved navigation and start page: This makes transitchicago.com simpler and more convenient to use.
  • Better search functions: It is now easier and faster to locate the information you want, plus we’ll be able to refine these functions as we receive feedback from users.
  • Improved elevator status visibility: If you need or prefer to use a station with an elevator, this will give you the status updates you need to better plan your trip.
  • Trip planning: Now, it’s front and center on the homepage and showcased in a way that’s easier to find and quicker to use.
  • Travel info: This all-in-one section now contains some of the information you use most often – maps, schedules, service alerts, lost & found, and other travel help. 

While we’ve worked to improve the functionality of the web site, some popular, frequently used elements have not changed, including:

  • Quick links: Finding the most-visited pages (maps, schedules, fare info) are still just one click away from just about anywhere on the site.
  • System status updates: Service information continues to be found on most pages, so you can quickly plan or adjust your trip.
  • Easy-to-find, easy-to read service information: Get route and station information in just a couple of clicks.

The new web site design will allow CTA to continually improve, upgrade and create more engaging, compelling content, and more timely, reliable information and updates to help customers more efficiently use one of the world’s top transit systems.

The web site upgrade is just one of many projects under way to improve the customer experience, as Mayor Rahm Emanuel and CTA continue to modernize and improve CTA rail and bus service. Since 2011, the CTA has completed, begun or announced more than $8 billion in modernization projects, ranging from new and completely rebuilt rail stations, new buses and railcars and technology enhancements that include 4G wireless communications in all CTA subways, a Ventra fare payment app and expansion of CTA Bus and Train Tracker.

For more details about the current and future features of the improved CTA web site, along with a few additional tips, please visit transitchicago.com/welcome.

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