Following the first “Ask CTA” event held yesterday, the results are in, and the program is off to a strong, successful start! The newly launched program is the latest in a series of initiatives rolled out since the agency unveiled its “Meeting the Moment: Transforming CTA’s Post-Pandemic Future” Action Plan, earlier this month.
“After talking with the managers who attended yesterday’s event, I'm happy to see the level of engagement with customers, and we look forward to engaging with and hearing from more customers in the coming weeks,” said CTA President Dorval R. Carter, Jr. “Customers really appreciated the opportunity to talk directly with those who help manage our daily operations, as well as the improvements we’re already making as part of our ‘Meeting the Moment’ Action Plan.”
Customer feedback received during this event was similar to recent results from customer surveys, which was used to help shape the “Meeting the Moment” Action Plan. Feedback covered subjects ranging from service challenges to systems upgrades, to security.
A surprising and welcomed outcome of the event was that nearly a dozen customers inquired about and received information about employment opportunities. The CTA is aggressively recruiting for a variety of positions, which is vital in helping attract talent to fill frontline positions needed to provide reliable services.
All feedback received during these events, as well as from other customer feedback channels such as CTA Customer Service, will continue to be used by CTA executives to help shape both near-term and long-term initiatives aimed at attracting and retaining ridership.
As part of these “Ask CTA” events agency managers from various departments will be on-site at rail stations and bus transfer hubs throughout the system, where customers can ask questions and provide feedback. A Human Resources representative will also be available to provide information on many jobs available at the CTA.
Additional “Ask CTA” events planned for this week include 95th/Dan Ryan Red Line (Aug. 31) and Central Green Line (Sept. 1); both events will be held in the afternoon. CTA will be hosting roughly three events per week now through October. The locations and times will be announced each week on CTA’s social media channels.