CTA Unveils New, Customer-Focused “Meeting the Moment” Action Plan
08/11/2022
Chicago Transit Authority (CTA) President Dorval R. Carter, Jr. today announced a new action plan that will guide the CTA’s ongoing efforts to address the Agency’s most pressing challenges brought on by the pandemic. Plan addresses five key areas of the rider experience: making service more reliable and consistent; enhancing system security; upgrading customer communication technologies; improving the overall experience at facilities, and further investing in transit employees
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CTA Unveils New, Customer-Focused “Meeting the Moment” Action Plan