The RTA ‘People with Disabilities Ride Free’ Program Begins October 24

October 17, 2008

Customers encouraged to use remaining value on reduced farecards. Refunds will available beginning October 24.

The Chicago Transit Authority (CTA) is encouraging all customers who are qualified for the Regional Transportation Authority (RTA) People with Disabilities Ride Free Program to use up any remaining value on their reduced-fare media, and limit the amount of additional value loaded onto their current farecards. The new program begins Friday, October 24.

Beginning Friday, October 24 through Wednesday, December 31, 2008, customers who are enrolled in the RTA’s People with Disabilities Ride Free Program and have received their Circuit Permit from the RTA, and also have an RTA issued Reduced Fare Disabled or Paratransit Permit that they no longer plan on using, will be eligible for refunds for the remaining value on their reduced farecards.

Customers can check the remaining balance of their reduced-fare media at any of the passenger information units near the Customer Assistance kiosks in most CTA rail stations; by calling 1-888-YOUR-CTA (1-888-968-7282) Monday through Friday, 7 a.m. - 8 p.m.; or by visiting the CTA Sales Center at 567 W. Lake St., Monday through Friday 8 a.m.4:30 p.m.

Customers are advised to wait until they receive their new RTA issued Circuit Permit before redeeming the remaining balance of their reduced farecards.

Cash refunds will be available only by visiting the CTA Sales Center. Customers must present their RTA Reduced Fare Permit (Disabled or Paratransit) along with any qualified fare media. Neither the permit nor the fare media will be returned upon issuance of a refund, so customers will no longer be able to use them to ride the system.

The refund value of monthly passes will be prorated; refund value for other eligible fare media will be given at-cost.

Customers who do not currently have permits but are interested in participating in the People with Disabilities Ride Free Program need to apply for the RTA issued Circuit Permit. To be eligible, they must be an Illinois resident and enrolled in the State of Illinois Circuit Breaker Program as a person with a disability. For further information on eligibility requirements and a list of RTA Customer Service Center locations customers can call 312-913-5414 (TTY 312-913-3111) or visit www.rtachicago.com/peoplewithdisabilitiesridefree

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