Human Resources / Benefit Services

At the Chicago Transit Authority, we offer a very competitive benefits program. The program provides a variety of benefits for an employee’s family, now and in the future. It also provides flexibility allowing employees to structure their available benefits to meet their unique needs and to change the structure annually as their needs change.

Note: The information on this page is intended to serve as a resource for our workforce, their eligible dependents and applicants.

 Employee Self-Service


New Dental Vendor

Beginning January 1, 2018, Cigna is our new dental vendor. Eligible employees and their dependents will receive quality dental care through the Cigna Dental PPO (DPPO) and Cigna Dental HMO (DHMO) plans. Cigna will now act as your single point of contact for all Medical and Dental plans offered by CTA.

You can reach a customer service representative 24/7 at 1.800.Cigna24 (800.244.6224). In addition, you can set up an account on to receive information on:

  • Plan information
  • Personalized ID card
  • Cigna's expanded network directory of dentists
  • Dental Cost Estimator Tool

Cigna provides a large network of dentists, quality dental care and the tools you need to help you make informed decisions about your dental health.

Benefits and Plan Information 

The following documents contain an overview of the benefits offered. Plan documents/policies govern the actual benefits provided:

Full-time employees 


Part-time employees


 Affordable Care Act Information for All Employees

Get answers


Provider Information
Cigna - Group #3337417 (Bargained) / #2499901 (Non-Bargained)

Medical PPO( OAP Network)





Lifestyle Management Program

24hr Health Information Line (general info) (personal info)





Additional info:
PDF DocumentOpen Access Plus
PDF DocumentCoverage questions?
PDF DocumentCigna Mobile App
PDF DocumentKnow Before You Go
PDF DocumentConvenience Care Clinics
PDF DocumentPreventative Care Guide

PDF DocumentEmployee Assistance Highlights

PDF DocumentLifestyle Management Programs

PDF DocumentVision Summary of Benefits
PDF DocumentVision Discount Flyer

Find a doctor

Vision care providers

CVS/caremark - Group ID CTARX
Pharmacy Benefit Provider


Additional info:


Select your plan to view prescription costs & savings opportunities


Drug lists & savings opportunities

Cigna Dental Plans - Group #2500533 (Bargained) / #2500534 (Non-Bargained)
Cigna PPO/Cigna DHMO (general info) (personal info)


Additional info:


CTA HR Benefit Services Note: Contacts listed here can only help with HR Benefit Services, and cannot provide answers to questions related to the hiring process or pending applications for employment.
Hotline 1-312-681-2225, press “3”
Fax 1-312-275-8722
On the Web