CTA Release Latest Ventra Weekly Performance Report

January 24, 2014
On November 5, 2013, the CTA announced new measures of accountability for Ventra’s contractor, Cubic Transportation Systems. Those requirements included lowering average call wait times to Ventra customer service to five minutes or less to speak to an operator; all Ventra reader taps process in 2.5 seconds or less, 99 percent of the time; and vending machines and card readers on buses and at rail stations have a 99 percent availability or “uptime.” This report is a summary of Ventra performance areas.
As of January 1, 2014, the vendor has met the CTA’s performance standards. The CTA continues to monitor Ventra’s performance closely to ensure consistency.
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System status snapshot
‘L’ route status
Red Line
Normal Service
Brown Line
Normal Service
Green Line
Normal Service
Orange Line
Normal Service
Pink Line
Normal Service
Purple Line
Normal Service
Yellow Line
Normal Service
Bus routes w/alerts
Elevator alerts