On November 5, 2013, the CTA announced new measures of accountability for Ventra's contractor, Cubic Transportation Systems. Since then, performance in every category has improved, and performance standards have continued to be met since January 1, 2014.
This report is a summary of many of those performance areas, especially functions that directly affect customers. The CTA continues to monitor Ventra’s performance closely to ensure consistency.
For the week of February 23 through March 1, Ventra comprised 81 percent of total taps across the bus and rail systems.