On November 5, 2013, the CTA announced new measures of accountability for Ventra's contractor, Cubic Transportation Systems. Since then, performance in every category has improved, and performance standards have continued to be met since January 1, 2014.
This report is a summary of many of those performance areas, especially functions that directly affect customers. The CTA continues to monitor Ventra’s performance closely to ensure consistency.
Through February 22, there had been more than 112.1 million Ventra taps across the system.