On November 5, 2013, the CTA announced new measures of accountability for Ventra’s contractor, Cubic Transportation Systems. Since then, performance in every category has improved dramatically, with performance standards being met as of January 1, 2014.
This report is a summary of many of those performance areas, especially functions that directly affect customers. The CTA continues to monitor Ventra’s performance closely to ensure consistency.
Through February 1, there had been more than 92.6 million Ventra taps across the system.