Human Resources / Benefit Services

At the Chicago Transit Authority, we offer a very competitive benefits program. The program provides a variety of benefits for an employee’s family, now and in the future. It also provides flexibility allowing employees to structure their available benefits to meet their unique needs and to change the structure annually as their needs change.

Note: The information on this page is intended to serve as a resource for our workforce, their eligible dependents and applicants.

 Employee Self-Service


2020 Open Enrollment Period 

Fall is a season of many changes. Fall is also the time to carefully review your personal benefits and consider any changes during the annual Open Enrollment period. Open Enrollment allows you to take charge of your benefits by selecting the options most important to you and your family.

The 2020 Open Enrollment period is October 28-November 15. This is the only time of the year employees may make changes to medical and dental plans and enroll eligible dependents (except in the case of a change in family status). Changes will be effective on January 1, 2020 Employees will receive a personalized Open Enrollment statement with coverage, bi-weekly contributions and dependent information, effective January 1, mailed to their home address. Eligible CTA employees can enroll in Supplemental Term Life Insurance, with proof of good health, during Open Enrollment (restrictions apply).

Remember, if you do not wish to make any changes your current elections will continue for the 2020 plan year. Eligible employees with outside medical coverage must make an annual election to opt-out of CTA medical coverage. Documentation is required when opting out of CTA’s plans or when adding a dependent(s).  SEE REQUIREMENTS.

How to Make Your 2020 Elections

Open Enrollment elections (including opting out, if eligible) should be made using Employee Self Service beginning October 28. The last day to change elections is November 15. Please also insure that your home address is current to receive all CTA Benefits Services mailings.

Come to an Open Enrollment Information Session

Healthcare vendors and the HR Benefits Services team have scheduled information sessions throughout the 2020 Open Enrollment period. Visit us at your worksite for plan and enrollment information, giveaways and the opportunity to win great prizes! The CVS/Caremark bus will also be onsite to administer free flu shots and glucose/blood pressure screenings (employees must bring medical/prescription card and a photo ID). 

PDFOpen Enrollment Information Sessions Calendar

Benefits and Plan Information  

The following documents contain an overview of the benefits offered. Plan documents/policies govern the actual benefits provided:

Full-time employees 

Part-time employees


 Affordable Care Act Information for All Employees


Provider Information
Cigna - Group #3337417 (Bargained) / #2499901 (Non-Bargained)

Medical PPO( OAP Network)





Lifestyle Management Program

24hr Health Information Line (general info) (personal info)





Additional info:
PDF DocumentOpen Access Plus
PDF DocumentCoverage questions?
PDF DocumentCigna Mobile App
PDF DocumentKnow Before You Go
PDF DocumentConvenience Care Clinics
PDF DocumentPreventative Care Guide

PDF DocumentEmployee Assistance Highlights

PDF DocumentLifestyle Management Programs

PDF DocumentVision Summary of Benefits
PDF DocumentVision Discount Flyer

Find a doctor

Vision care providers

CVS/caremark - Group ID CTARX
Pharmacy Benefit Provider


Additional info:


Select your plan to view prescription costs & savings opportunities


Drug lists & savings opportunities

Cigna Dental Plans - Group #2500533 (Bargained) / #2500534 (Non-Bargained)
Cigna PPO/Cigna DHMO (general info) (personal info)


Additional info:


CTA HR Benefit Services Note: Contacts listed here can only help with HR Benefit Services, and cannot provide answers to questions related to the hiring process or pending applications for employment.
Hotline 1-312-681-2225, press “3”
Fax 1-312-275-8722
On the Web
System status snapshot
‘L’ route status
Red Line
Normal Service
Blue Line
Normal Service
Green Line
Normal Service
Orange Line
Normal Service
Pink Line
Normal Service
Yellow Line
Normal Service
Bus routes w/alerts
Elevator alerts