CTA to Continue Amazon Locker Program that is Popular with Riders

July 12, 2023

Amazon lockers offer more convenience to the travel experience for CTA customers

Today, the Chicago Transit Board authorized a new, three-year agreement between the Chicago Transit Authority (CTA) and Amazon to operate product pickup lockers at rail stations across Chicagoland. The Amazon program originally started as a pilot with lockers located at four CTA locations.

“We are excited to continue this partnership with Amazon, which allows us to provide CTA customers with the convenience of picking up their packages as part of their everyday use of our transit system,” said CTA President Dorval R. Carter, Jr. “We are always striving for ways to make the transit experience better for our customers, this is one small way we are adding convenience to the most affordable means of travel throughout Chicago and surrounding suburbs.”

The pilot program began in June of 2020 and current placements allow customers to have their Amazon packages delivered to lockers at any of the following CTA stations: the 95th/Dan Ryan (Red Line), Pulaski (Orange Line), Cicero (Green Line) and Thorndale (Red Line). Amazon will continue to operate these four locations under the new contract and new locations may be added in the near future.

Under the agreement, Amazon is responsible for costs related to the purchase, installation, maintenance and operation of the lockers. Amazon also will maintain insurance coverage for them during their operation.

Amazon customers may choose to have their Amazon packages delivered to a locker at no extra cost. When the package arrives at the locker, the customer receives an e-mail notification from Amazon with a unique code, and the address and hours of operation of their selected locker. The customer then has three days to collect the package.


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