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Military Service Pass

Active U. S. Military personnel in full uniform and presenting their United States Armed Forces ID, or personnel and qualifying disabled veterans with a Military Service Pass may ride free on CTA buses and trains—we've provided free rides for over 8,000 veterans in the area we serve!

See the FAQ below for information about qualifications

Where to get a Military Service Pass

Just visit the Ventra Customer Service Center

Ventra Customer Service Center
165 N Jefferson St
(on Jefferson, just south of Lake; nearest 'L' stop: Clinton on Green & Pink Lines)
Hours and more information

A new photo will be taken when you come in and your new card will be issued at the service center.

Have an old Military Service Pass?

We're switching from the current magnetic stripe card to the new Ventra™ Military Service Pass—you'll need to bring in your old card and have it replaced with a new one at the Ventra Customer Service Center.

Need a new Military Service Pass?

Please bring your Armed Forces I.D. and/or proof of compensation (dated within the last 12 months) if you are receiving disability retirement pay of 10% or greater.

 

 

 

FAQ

Military Service Pass

Am I eligible for a Military Service Pass?

What is required to confirm my eligibility?

How and where do I obtain my Military Service Pass?

What if I am on active duty and in uniform?

How do I use my Military Service Pass to get free transit?

I am retired from the military. Am I eligible for a Military Service Pass?

How do I replace my lost, stolen or damaged MSP?


Military Service Pass

Q: Am I eligible for a Military Service Pass?
A: You are eligible for a Military Service Pass if you qualify as:

  • Chicago area active duty military personnel and possess an Armed Forces ID Card;
  • An actively drilling member of the National Guard and Reserves who possesses an Armed Forces ID card or a member of the Coast Guard with appropriate identification.
  • A Chicago area disabled veteran who has a qualifying service-connected disability and can provide proof that: you are in receipt of United States Department of Veterans’ Affairs (USDVA) disability compensation of 10% or greater; or you are receiving military disability retirement pay in lieu of USDVA compensation at a rate of 10% or greater.

 

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Q: What is required to confirm my eligibility?
A:
  • For active duty military personnel, an Armed Forces ID card.
  • For disabled veterans, an official letter from the USDVA indicating eligibility for a qualifying service-connected disability payment as outlined above, along with a valid state ID card.

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Q: How and where do I obtain my Military Service Pass?
A: The current Military Service Pass is being switched over to the new Ventra Military Service Pass starting Monday, November 4th. Veterans who need a pass for the first time should go to these locations, which also are locations where existing cardholders can get a new card.

November 4 (Monday) and 5 (Tuesday), 8:00AM to 4:30PM
Illinois Department of Veterans’ Affairs
James R. Thompson Center
100 W. Randolph St.
Auditorium – Concourse Level
Chicago, IL 60601

November 11 (Monday) and 12 (Tuesday), 8:00AM to 4:30PM
Jesse Brown VA Medical Center
820 S. Damen Ave.
Room 2446
Chicago, IL 60612

November 14 (Thursday) and 15 (Friday), 8:00AM to 4:30PM
and
November 26 (Tuesday) and 27 (Wednesday), 8:00AM to 4:30PM

Chicago Transit Authority
567 W. Lake St.
Conference Rooms A, B, C – 2nd Floor
Chicago, IL 60661

After November 27, 2013
Ventra Customer Service Center
165 N. Jefferson St.
Hours and more information

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Q: What if I am on active duty and in uniform?
A: You can ride for free and do not need to use your Military Service Pass. However, if you are on active duty but not in uniform, you must have a Military Service Pass in order to ride for free.

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Q: How do I use my Military Service Pass to get free transit?
A: Tap your Ventra Military Service Pass to the lower portion of the Ventra reader, which is prominent as you enter the bus and is on top of the turnstile at 'L' stations.

If still using an old magnetic stripe Military Service Pass, insert the card into the farecard slot on the machine attached to the bus farebox (do not insert the card into the cash slot), or in the farecard slot on top of 'L' station turnstiles, behind the Ventra reader. Be sure to visit the Ventra Customer Service center to get a new card to replace your old one as soon as possible.

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Q: I am retired from the military. Am I eligible for a Military Service Pass?
A: No. Only active duty military personnel and disabled veterans who have a qualifying service-connected disability (as outlined above) are eligible for the Military Service Pass. If you are 65 years of age or older, you may be eligible for the RTA Circuit Ride Free Program. Contact the RTA at 1-312-913-3110 or go to rtachicago.com for details.

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Q: How do I replace my lost, stolen or damaged MSP?
A: Visit the Ventra Customer Service Center or call 1-877-NOW-VENTRA (1-877-669-8368).

Ventra Customer Service Center
165 N. Jefferson St.
Hours and more information
 

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