Information Collected During Your Visit To This Web Site
We collect several different types of information on our site. We collect personal information, defined as information that can be used to identify you individually, such as your name, address and telephone number, only if you submit the information to order the various fare media and other goods offered on this site. CTA employees may have access to your personal information only for legitimate business purposes, such as processing your application for the Chicago Card®, CTA will endeavor to protect the confidentiality of your personal information.
We automatically collect and store technical information about your visit to our site including: (1) the name of the domain and host from which you access the Internet; (2) the type of browser software and operating system used to access our site; (3) the date and time you access our site; and (4) the pages you visit on our site. The technical information collected will not personally identify you.
The following information explains in more detail the different forms of personal and technical information and how we may collect and use that information.
In order to provide location-based information, such as a list of nearby transit stops, our site may request that your browser or device provide us with your rough or precise location. We may also aggregate anonymous data to better understand how people are using these location-enhanced services and later enhance those services.
We collect personal information in connection with the purchase of fare cards, Chicago Cards®, and other goods and fare media sold from this site. We request information from the customer on order forms for Gift Express, fare media, the Chicago Card® and Chicago Card Plus®. A customer must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill orders. If we have trouble processing an order, the information may also be used to contact the customer.
If you send us an e-mail with questions or comments or if you provide your e-mail address when ordering CTA merchandise or subscribing to receive notifications of newly available information regarding pertinent CTA transit services by e-mail or wireless enabled device, the CTA may use your e-mail address and other personal information (defined in Personal Information) included in your correspondence to improve the content of our web site, to provide you with pertinent information regarding CTA transit services or to respond to your correspondence. Your e-mail address will only be used to deliver the requested information unless you agree to additional e-mail notifications. If you provide your e-mail address to receive notifications such as information concerning your Chicago Card Plus® account, the CTA will use your e-mail address to send you the type of information for which you provided it. If you own a Chicago Card Plus® certain e-mails concerning your account will be sent to you automatically. Those e-mail notifications are described in the Chicago Card Plus® Terms and Conditions.
From time to time the CTA may conduct online surveys that customers will be invited to complete on a voluntary basis. Information collected through the surveys will be used for the purpose of marketing or planning CTA services only unless you expressly agree otherwise.
CTA does not knowingly solicit or collect personal information from children through CTA Gift Express, fare media, Chicago Card®, or Chicago Card Plus® online order forms. If at any time CTA learns that a child under the age of 13 has submitted personal information online, it will take all reasonable measures necessary to remove such information from its databases and not use such information for any purpose except where necessary to protect the safety of the child or others or as required by law.
Employment Related Information
If you are interested in CTA employment you can apply online and submit information regarding past work experience. This information will be used only for evaluating an applicant's qualifications for a position with CTA.
We store technical information that we collect through cookies and log files to create a profile of our customers. The profile information is used to improve the content of the site, to perform a statistical analysis of use of the site and to enhance use of the site. Technical information stored in a profile will not be linked to your personal information.
This web site contains links to other sites. Please be aware that the CTA is not responsible for the privacy practices of other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
Notification of Changes
How to Contact Us?