Customer safety and security is always the #1 priority for the CTA.
Below is essential information for traveling safely on our bus and rail systems and what to do in the event of an emergency:
If you see something, say something.
As a customer, we ask you to be a vigilant rider: If you see something, say something. If you observe an unattended package, witness anything unusual or see someone acting suspiciously, alert a CTA employee or call 911 immediately.
As the nation’s second largest transit system, we continually look for new ways to educate and inform riders to ensure that everyone has a safe, comfortable travel experience on buses and trains.
The electrified third rail is dangerous.
The campaign features a series of messages warning of the dangers of activities such as trying to retrieve mobile phones, purses or other items dropped onto the tracks; standing too close to the platform’s edge; or playing around on the tracks when no train is in sight. It reminds riders that going onto the tracks for any reason is trespassing and can lead to serious, life-changing injury or death.
Our Now you see it. Now you don't. campaign provides some valuable tips for traveling smart, regardless of whether you're traveling on a CTA bus or train or in any other public setting:
- Pay attention to your surroundings (.pdf).
- Do not sleep on the bus or train, or become too engrossed in a book/mobile device (.pdf).
- Keep personal audio devices/headphones at a low volume at all times.
- Be wary of noisy passengers arguing or causing a commotion. This could be staged to distract you.
- Protect your personal belongings by keeping them concealed in a zippered/buttoned bag and in your possession (.pdf).
- Hide wallets and other valuables in your front pockets (.pdf).
If It’s Unwanted, It’s Harassment.
We’re putting would-be offenders on alert that harassment is not tolerated on the CTA. Everyone deserves the right to a safe and comfortable travel environment and experience.
Building on a previous public service campaign, we’ve expanded and updated our Anti-Harassment Awareness campaign. It’s important for everyone riding one of our buses or trains to know that we take harassment seriously – one incident is one too many. (Learn more about this campaign)
Previous safety & security campaigns
Emergency Evacuation Procedures
In the unlikely event that you would need to evacuate from a train, familiarize yourself with the CTA Trains Emergency and Evacuation Instructions brochure. Knowing what you’re to do ahead of time can help ensure your safety.
CTA Trains Emergency and Evacuation Instructions (.pdf)
Instructions for people with disabilities
Emergency and Evacuation Procedures for CTA Rail Customers with Disabilities (.pdf) (text version)
We've also prepared a video about train evacuation procedures:
or, download the video: Emergency Preparedness video - (30MB QuickTime file)
Escalator & Elevator Safety Tips
In addition to buses and trains, safety on the CTA also includes escalators and elevators. You can read a few basic safety tips to keep in mind when riding an escalator or elevator here:
System Safety & Security Tips
Help the CTA make your ride a safe one. Take a moment to read the CTA’s Security Tips brochure. This brochure was recently updated to include more information about harassment and other prohibited activities on the CTA.
Security Tips Brochure (.pdf)
Additional information regarding CTA’s ongoing and collaborative efforts with the Chicago Police Department (CPD) and other local law enforcement agencies to combat crimes committed on or near CTA properties is outlined on our dedicated Security webpage.