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CTA Accessibility How-To Video

This video, divided into chapters, gives you information on how to ride CTA using accessible services. To view or listen to a specific chapter, click on the chapter that interests you. If you would like additional tips on viewing/listening to the video, please click on the chapter that interests you and refer to the instructions under the black screen.

If you'd like a DVD copy of the video, you can contact us at 1-888-YOUR-CTA (1-888-968-7282 at prompt #2) to request one.

 

Link to Chapter 1 video
 
Chapter 1: Welcome to the CTA

Learn about the CTA and begin your journey on Chicago’s public transit system.

Link to Chapter 2 video
 
Chapter 2: Before you take the CTA

Plan your route by telephone or with the online Trip Planner. Navigate the CTA by using maps, Braille signage, and transfers. Learn how to purchase and use reduced fare permits, and find out about the CTA’s service animal policy.

Link to Chapter 3 video
 
Chapter 3: Customers with Physical Disabilities

Prepare for your trip by locating accessible stations. Learn about elevator updates and call buttons, priority seating on trains and buses, automated audio announcements, bus ramps, and gap fillers for the trains.

Link to Chapter 4 video

 

Chapter 4: Customers who are Blind/Visually Impaired

Prepare for your trip by calling the RTA Travel Information Line, using the online trip planner, or requesting Braille or large print guides. Learn about automatic audio announcements on the buses and the use of service animals. Find out about Braille signage, tactile edging on rail platforms, and getting assistance from CTA employees.

Link to Chapter 5 video
 
Chapter 5: Customers who are Deaf/Hard of Hearing

Plan your trip by calling the RTA Travel Information Line or by using the online trip planner. Find out how to identify bus numbers/routes and learn about the audio-visual displays on buses that inform you of upcoming bus stops. Become familiar with train routes and platform signs, and learn when a train is changed to an express.

Link to Chapter 6 video
 
Chapter 6: Contacting the CTA

Learn how to contact the CTA if you need additional information about any aspect of your travel on its buses and trains.

 


 

RTA Travel Training Video

The RTA offers travel training to individuals who are eligible for ADA Paratransit and want to learn how to use fixed bus or rail route or commuter rail services. Once you request travel training, a Trainer will assigned to work with you one-on-one to develop an individual training plan tailored to your travel needs. Trainers can practice specific trips with you, practice maneuvering on buses or trains with your wheelchair or other mobility device, or simply provide an orientation to the accessibility features offered on buses and trains.

Go to the RTA Travel Training page to learn more about the program and view the video.

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Green Line Normal Service
Orange Line Planned Work
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