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Coronavirus (COVID-19) info

Updated: 07/02/2020

 

As Chicago continues to respond to the Coronavirus outbreak, public transit remains an essential service to ensure healthcare workers, first responders and others working in essential services and businesses can get to where they need to go. Despite these unprecedented circumstances, we are currently providing as much service as possible with our dedicated employees who are healthy and available for work.

To help ensure the men and women of CTA can continue to keep our city moving, please limit your travel on our bus and rail system to essential trips only (e.g. medical appointments, trips to the pharmacy or to essential work locations, etc.). If a trip is not essential, please do not take it. 

We thank the hardworking men and women of the CTA for their continued dedication in providing these essential transit services.

CTA_Phase_4_Graphic_FINAL

 


Returning to CTA: What our riders should know

As Chicago moves to Phase 4 of the “Protecting Chicago” framework, more riders are getting ready to return to the CTA. We have been here throughout the pandemic, and will continue to provide the service customers have relied on for the past few months.

As we've done since day one of the pandemic, we will work tirelessly to provide the healthiest, most comfortable environment for customers. We also are continuing to provide as much bus and rail service possible.

But we will also look to you, our customers, to be partners in this effort. We ask everyone to continue the practices you've been following for the last couple months: social distancing, wearing masks, washing/sanitizing hands, not boarding crowded trains and buses, and being mindful and respectful of fellow customers. The lessons learned over the last two months are still very important to follow.

We have employed myriad strategies to provide the highest level of service and the cleanest, most comfortable possible environment for customers. Among the many steps we’ve taken:

WHAT TO KNOW BEFORE YOU GO: 
We're here for your essential travel

For the last few months, we have been focusing our service on moving essential workers (e.g. healthcare workers, senior-care professionals, emergency personnel and first responders, grocery store workers, etc.) , and those needing to make essential trips (medical appointments, picking up prescriptions, etc.).

While Phase 4 provides more opportunity for travel, it's important to be thoughtful about travel choices. We are all in this together, and our bus and rail services need to remain a safe and reliable option for our essential workers, those with essential needs and riders with limited travel options. We encourage you to consider other transportation options for non-essential travel, especially shorter distances, and for travel that is easily accessible by other mobility options.  

WHAT TO KNOW WHEN YOU RIDE:
Social distancing and cleaning

We are committed to providing the cleanest, most comfortable environment possible, and we’ve employed multiple strategies to protect customers and employees during this time. Similar to others in the transportation industry, such as airlines and other transit providers, our unique and complex operations require specific guidance and rely on riders to be partners in this work.  

We are also focused on educating and encouraging all customers to contribute to a healthy environment and to comply with the guidance from health experts about wearing masks in public and practicing social distancing. 

Promoting social distancing

In conjunction with the Chicago Department of Public Health, we have established a passenger capacity limit on buses and train cars that will allow social distancing to continue in a reasonable manner across our system.  After reviewing vehicle layouts and factoring in other variables --such as, all passengers wearing masks, doors continuously opening and closing, the limited amount of time passengers spend on vehicles, and encouragement of staggered seating throughout the vehicle --CTA vehicle passenger standards are now approximately 15 riders on standard 40-foot buses and approximately 22 riders on 60-foot articulated buses and each train car.  Customers are encouraged to follow the capacity limits when traveling our system and make smart choices about how and when to travel.  

While we will continue to promote and encourage prudent behaviors, there is a level of personal accountability and common-sense behavior that will be required on the part of customers.

We are asking and encouraging our customers to follow the common-sense practices we’ve all learned in recent months. The same rules that people have exercised at grocery stores, food pickup, retail stores and other public spaces also apply to transit.

Along with establishing passenger limits, we are also taking the following steps in partnership with our customers to support social distancing: 

  • Running as much service as possible continuously through pandemic and all re-opening phases
  • Bus Crowding Management –limiting the number of riders on buses
  • Adding extra buses to address occasional crowding on routes like the #79 79th and #4 Cottage Grove
  • Signage on all vehicles and stations, to promote social distancing and wearing masks
  • Real-time camera crowd monitoring at high-ridership stations. Employees will make announcements, asking customers to spread out or wait for next train when the one at the station is too crowded
  • Decals on station floors guiding riders on where to stand and how to keep distance
Rigorous cleaning

We have one of the most rigorous cleaning regimens of any U.S. transit agency:

  • Cleaning BEFORE service: Every rail car and bus is cleaned before it leaves for daily service—this includes wiping down seats, stanchions, grab handles and surfaces with disinfectant, as well as sweeping and trash removal.
  • Cleaning WHILE IN service: Workers disinfect the high-touch surfaces of rail cars at all terminals after they finish a run and before they turn around for another run. Workers have also been stationed at the Navy Pier, Jefferson Park, Howard and Midway bus terminals to clean high-touch surfaces of buses serving 30 different routes.
  • Routine deep cleans: In addition to the daily cleanings, all vehicles undergo a routine "deep clean", which entails intensive cleanings of the interior surfaces from the top of windows to the floor. Each night of the week, approx. 300 vehicles -- 150 rail cars and 150 buses -- are deep cleaned.  As part of this process, crews use a 3-in-1 product that cleans, disinfects and deodorizes all surfaces of the vehicles.
  • Electrostatic sprayers for deeper cleans: New eMist devices apply cleaning solution as a mist, providing for more thorough coverage. Machines will supplement our existing deep-cleaning measures and allow us to clean vehicles more efficiently and thoroughly
  • Anti-microbial surface coating: Currently testing new products on the interior of our vehicles that prevent certain materials (e.g. bacteria, viruses, liquids, etc.) from sticking to treated surfaces for an extended period of time.
  • UV cleaning technology: We're also investigating UV light cleaning, currently being pilot tested by New York City.
  • Mobile cleaning SWAT teams: Ten 4-5 member mobile teams will be deployed across the system to power wash our stations.

WHAT TO KNOW FOR THE FUTURE

How CTA service evolves in the coming months will be influenced by a number of factors, including direction from city and state leaders, how Chicago workplaces handle employees teleworking versus returning to work, and—most importantly—the guidance of health experts at the local, state and federal levels.  We will also work with elected officials and business leaders to align on an economic opening strategy that properly accounts for transportation constraints that exist due to COVID-19, but still enable public transit and other transportation services to safely and effectively meet the needs of its riders.

Whatever that scenario looks like, we will meet the ‘new normal’ with innovation, agile and data-driven service delivery and creative investments in our people and infrastructure to ensure public transportation helps to drive our recovery.

MORE INFO

For quick, easy-to-follow guidelines on returning to CTA and what you need to know, please see our Customer Guide (.pdf)

 

Ongoing efforts throughout the pandemic

Supporting our employees

CTA plays a vital role during this health crisis, and as such we place the highest priority on keeping everyone healthy and safe. Every decision we've made regarding our work environment during this time has been in consultation with the Chicago Department of Public Health (CDPH) and Illinois Department of Public Health (IDPH), and in lockstep with guidance from health experts, as well as best practices from the transit industry.

Among the things we’re doing to keep the members of the CTA family healthy and safe (click arrow to learn more):

Cleaning measures

Our No. 1 focus has been on providing the cleanest travel environment possible for our riders and employees. We already have one of the most rigorous cleaning regimens of any U.S. transit agency and we remain committed to looking for new ways to make it even stronger.

Daily vehicle cleaning

Male CTA worker cleaning the interior of a rail car.

Every vehicle –is cleaned daily, which includes disinfecting high-touch surfaces (seats, handrails, stanchions, etc.) and more-concentrated spot cleanings as needed.

  • Cleaning BEFORE service: Every rail car and bus is cleaned before it leaves for daily service—this includes wiping down seats, stanchions, grab handles and surfaces with disinfectant, as well as sweeping and trash removal.
  • Cleaning WHILE IN service: Workers disinfect the high-touch surfaces of rail cars at all terminals after they finish a run and before they turn around for another run. Workers have also been stationed at the Navy Pier, Jefferson Park, Howard and Midway bus terminals to use a disinfectant/cleaning spray to wipe down high-touch surfaces of buses serving 30 different routes.

Improved vehicle deep cleaning

Employees using new electrostatic sprayers to further enhance our already rigorous cleaning process on rail cars and buses

CTA workers shown using new electrostatic sprayers to further enhance our deep cleaning process on our rail cars and buses.

In addition to daily cleanings, all vehicles undergo a routine "deep clean", which entails intensive cleanings of the interior surfaces from the top of windows to the floor. Each night of the week, approx. 300 vehicles -- 150 rail cars and 150 buses -- are deep cleaned.  As part of this process, crews will use a 3-in-1 product that cleans, disinfects and deodorizes all surfaces of the vehicles, including:

  • grab bars
  • grab handles
  • wall surfaces
  • floors 
  • seats 
  • stainless-steel panels
  • bus farecard readers
  • bus stop request pull-cords and buttons

 

Since the start of the pandemic, we’ve also introduced some new tools to further enhance our vehicle deep cleaning process and provide a healthier travel space:

  • New: Electrostatic Sprayers
    New sprayer devices have been purchased to supplement our existing deep cleaning measures, allowing  personnel to clean our buses and rail cars more efficiently and thoroughly. The new devices apply an electrostatic charge to the cleaning agent as it is sprayed, which provides for an even distribution and allows the solution to cling to virtually any surface. 
    • B-roll of rail car cleaning with electrostatic sprayer (video
    • B-roll of bus cleaning with electrostatic sprayer (video)
       
  • New: Surface Coating
    To help address concerns of germs on surfaces in between cleanings, we’re testing new products on the interior of our vehicles that prevents certain materials (e.g. bacteria, viruses, liquids, etc.) from sticking to treated surfaces for an extended period of time.

We continue to research and test other new products, and are currently looking specifically at foggers and UV technology.

 

Station cleaning

Each of our rail stations are cleaned throughout the day, which includes disinfecting high-touch surfaces such as handles, handrails, Ventra vending machines, faregates and turnstiles, etc.

Some of the common station areas disinfected as part of daily cleanings: fare gate, customer assistance button, farecard readers.

Three images showing CTA personnel cleaning escalator handrail, turnstile bars and Ventra vending machine.

 

Service changes

To help promote social distancing and avoid potential crowding, the following measures are currently in effect until further notice (click arrow to learn more):

 

More info

  • Chicago Department of Public Health (CDPH)
  • Center for Disease Control and  Prevention (CDC)
  • Illinois Department of Public Health (IDPH)
  • World Health Organization (WHO)

 

System status snapshot
‘L’ route status
Brown Line
Normal Service
Green Line
Normal Service
Orange Line
Normal Service
Pink Line
Normal Service
Purple Line
Normal Service
Yellow Line
Normal Service
Bus routes w/alerts
Elevator alerts