OFFICE OF INSPECTOR GENERAL- 2006 SEMI-ANNUAL REPORT MISSION STATEMENT The mission of the Office of Inspector General is to promote and ensure economy, efficiency, effectiveness, and integrity in the administration of the programs and operations of the CTA. INVESTIGATIVE HIGHLIGHTS INVESTIGATIONS 15 employees were referred to management for disciplinary action. 7 employees were terminated for rules violations. 41 allegations were unfounded. CONTACTS BY ALLEGATION Ethics Violation 1 Workplace Violence 1 Domestic Abuse 2 Time Abuse 3 Falsifying Documents 4 Theft 6 Assist CTA Department 8 Misuse of CTA Resources 28 Criminal Record 64 Impersonation 1 Nuisance 1 Driver’s License 2 Vendor Fraud 3 Fare Card Related 4 Harassment 7 Procedural 9 Other 28 Customer 179 Procurement 1 Credit Card/Check 2 Secondary Employment 3 Assist Security Services 4 FMLA 4 Residency 7 Assist Law Enforcement 10 Referrals 31 (as of 6/30/06) SOURCE OF REFERRALS 1st Quarter Employee 33 Other 4 OIG 8 Contractor 2 Anonymous 3 Unknown 1 Law Enforcement 16 Customer 4 CTA Department 48 2nd Quarter Employee 21 Other 3 OIG 3 Contractor 0 Anonymous 3 Unknown 0 Law Enforcement 10 Customer 7 CTA Department 37 TOTAL CONTACTS 1st Quarter Cases 119 Customer Service 92 Referrals 13 Commendations 7 Total Contacts 231 2nd Quarter Cases 84 Customer Service 87 Referrals 18 Commendations 4 Total Contacts 233 METHOD OF CONTACT 1st Quarter Hotline 9 Drop In 50 Office Mail 8 US Mail 1 Email 9 OIG Initiative 9 Facsimile 0 Office Telephone 33 2nd Quarter Hotline 5 Drop In 5 Office Mail 6 US Mail 6 Email 24 OIG Initiative 19 Facsimile 0 Office Telephone 19 AUDIT HIGHLIGHTS AUDITS 6 Audits completed -AREAS COVERED INCLUDE: ACCOUNTS PAYABLE, INFORMATION TECHNOLOGY, TIMEKEEPING, INSURANCE, CONSTRUCTION • 12 AUDITS PENDING INITIATIVES Bus Fare Collections Brown line Paratransit Transition IT Security CONTACT INFORMATION PHONE 773.282.8463 E-MAIL HOTLINE@CTAOIG.NET U.S. MAIL P.O. BOX 641075 CHICAGO, IL 60664-1075 FAX 312.681.3797