CTA | Chicago Transit Authority - Questions and Answers



		Who is participating in the U-Pass program?

		Following Chicago colleges/universities are participating in this program.

		American Academy of Art Chicago Semester Chicago Kent - College of Law Columbia College Chicago Cooking & Hospitality Institute of Chicago Chicago School of Professional Psychology Daley College DePaul University DePaul University - Law East-West University Erikson Institute Harold Washington College Harrington College of Design Illinois Institute of Art Illinois Institute of Technology - Main Illinois Institute of Technology - Design Illinois Institute of Technology - Stuart International Academy of Design & Technology (IADT) John Marshall Law School Kendall College Kennedy-King College	Lexington College Loyola University Loyola University - Law Mac Cormac College Malcolm X College Moody Bible Institute National-Louis University Northwestern Business College Northwestern Graduate School Northwestern University - Law School Northwestern University - Medill School of Journalism Northwestern University - Physical Therapy Olive-Harvey College Robert Morris College Roosevelt University The School of the Art Institute of Chicago Taylor Business Institute Truman College University of Illinois at Chicago Westwood College Wright College



		Where can I go with my U-Pass?

		Anywhere the CTA's buses and trains go! Check out our Top Transit Trips Section!





		What if my U-Pass is lost or stolen?

		Bring your valid school ID, and $35 (cash, credit card or money order only) to the CTA general offices. A replacement U-Pass will be issued and sent to your school within 5-7 business days. CTA will replace lost or stolen U-Pass cards only ONCE per academic year.





		What if my U-Pass is captured in CTA fare equipment?

		On CTA Bus, the card will be collected. The student will be asked to complete a Report of Captured Farecard (form 3027). The student will be allowed to ride free and given a pink copy of the report for his/her record. At CTA Rail Stations, the card will be collected. The student will be asked to complete a Fare Discrepancy Report (form 3024). The student will be given $4.50 transit card and a copy of the FDR for his/her records. The student will be instructed to go to CTA's Customer Service Center at 567 W. Lake Street, 2nd Floor to request a replacement U-Pass. When the student presents the form to the customer service agent, he or she will be provided an unlimited five-day transit pass. The replacement U-Pass will be sent to the students school in 5-7 business days.





		What if my U-Pass is damaged or defective?

		On CTA Bus, the card will be collected. The student will be asked to complete a Report of Captured Farecard (form 3027). The student will be allowed to ride free and given a pink copy of the report for his/her record. At CTA Rail Stations, the card will be collected. The student will be asked to complete a Fare Discrepancy Report (form 3024). The student will be allowed to ride free and given a copy of the FDR for his/her records. The student will be instructed to go to CTA's Customer Service Center at 567 W. Lake Street, 2nd Floor to request a replacement U-Pass. When the student presents the form to the customer service agent, he or she will be provided an unlimited five-day transit pass. The replacement U-Pass will be sent to the students school in 5-7 business days.





		How many replacement U-Passes am I allowed?

		Only ONE replacement card will be issued per year, unless the card is damaged or defective (as opposed to lost or stolen).





		How often can I use my U-Pass per day?

		As often as you want (you can't reuse your card at the same station or on the same bus line for 10-15 minutes). The U-Pass allows you unlimited rides on the CTA, anytime, anywhere, any reason.





		Can I use my U-Pass on Pace suburban bus and Metra commuter train lines?

		Your U-Pass is accepted on CTA buses and trains, and PACE buses. The U-Pass is not accepted on Metra.





		Can I share my U-Pass with my friends?

		U-Pass is limited to exclusive use by the full-time student whose name and photo appear on the card. Any U-Pass presented by a person other than the student whose name and photo appears on it will be confiscated and the person may be subject to arrest.





		I drive - does the U-Pass have any benefits for me?

		The U-Pass gives you an opportunity to get out of your car and: - save money - no parking, gas and car upkeep costs; - help save the environment - lower fuel emissions; and - reduce frustration - avoid traffic congestion.





		Where can I call for directions?

		Get travel information and directions by calling the RTA Travel Center at 836-7000 from any area code (TTY: 312-836-4949). Operators are available daily from 5 a.m. - 1:00 a.m. They can also send you a CTA System Map, Downtown Sightseeing Guide or schedules. CTA Maps and Downtown Sightseeing Guides are also available at CTA train stations.





		Who do I talk to if I have a question about my U-Pass?

		Talk to us -- we have answers at the U-Pass Hotline 312-664-7200 ext: 13088

	Here, you will find answers to all the questions that we could think of about U-Pass program:
Who is participating in the U-Pass program? Where can I go with my U-Pass? What if my U-Pass is lost or stolen? What if my U-Pass is captured in fare equipment? What if my U-Pass is damaged or defective? How many replacement U-Passes am I allowed? How often can I use my U-Pass per day? Can I use my U-Pass on Pace suburban bus and Metra commuter train lines? Can I share my U-Pass with my friends? I drive - does the U-Pass have any benefits for me? Where can I call for directions? Who do I talk to if I have a question about my U-Pass?