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U-Pass

What if my U-Pass is damaged or defective?

U-Pass

Q: What if my U-Pass is damaged or defective?
A: Bring the damaged card, a completed replacement form and your student ID to CTA's Customer Service Center at 567 W. Lake Street 2nd FL, Monday through Friday 8:00AM to 4:30PM, to request a replacement U-Pass. Your damaged card will be collected and you will be issued an unlimited-ride 7-day pass.

The replacement U-Pass will be sent to your school in 5-7 business days.

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