FAQ
U-Pass
What if my U-Pass is captured in CTA fare equipment?
U-Pass
Q:
What if my U-Pass is captured in CTA fare equipment?
A:
On CTA buses
The card will be collected. You will be asked to complete a Report of Captured Farecard (form 3027). You will be allowed to ride free and given a copy of the report.
Bring your copy of the Report of Captured Farecard (form 3027), a completed replacement form, your student ID and the filled out U-Pass Card replacement Form to CTA's Customer Service Center at 567 W. Lake Street 2nd FL, Monday through Friday, 8:00AM to 4:30PM, to request a replacement U-Pass. The replacement U-Pass will be sent to your school in 5-7 business days.
If U-Pass is put into the cash bill slot on a bus, it is treated as lost/stolen and you'll need to pay $50.00 for a replacement. You will not be issued any temporary fare.
At CTA train stations
The card will be collected. See the CTA Customer Assistant and you will be asked to complete a Fare Discrepancy Report (Form 3024), and you'll be issued a $5.00 transit card and a copy of the report.
Bring the Fare Discrepancy Report (Form 3024), a completed replacement form and your student ID to CTA's Customer Service Center at 567 W. Lake Street 2nd FL, Monday through Friday, 8:00AM to 4:30PM, to request a replacement U-Pass. When you present the form to the customer service agent, you will be issued an unlimited 5-day transit pass. The replacement U-Pass will be sent to your school in 5-7 business days.
If a Customer Assistant is not at the train station, please get the turnstile # that your U-Pass was captured in and call the U-Pass Department at 1-312-681-4123 to report the captured card.
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