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FAQ

U-Pass

What if my U-Pass is lost or stolen?


U-Pass

Q: What if my U-Pass is lost or stolen?
A:
  • If your card is lost, stolen or damaged (due to abuse, misuse, etc.), visit your school’s U-Pass administrator to complete a report and request a new card. A non-refundable replacement fee ($50) will be collected for a lost/stolen card.
  • CTA will replace lost or stolen passes only once per academic term.
  • If U-Pass is put into the cash slot on a bus, it is treated as lost/stolen and you'll need to pay $50.00 for a replacement.

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