FAQ

U-Pass

Q: What if my U-Pass is lost or stolen?
A:

Bring a completed replacement form, valid school ID and $50.00 (cash, credit or money order) non-refundable replacement fee to the CTA Customer Service Center (at 567 W. Lake Street, 2nd FL, Monday through Friday, 8:00 a.m. to 4:30 p.m.).
CTA will replace lost or stolen passes only once per academic term.
If U-Pass is put into the cash slot on a bus, it is treated as lost/stolen and you'll need to pay $50.00 for a replacement.

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