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U-Pass

What if my U-Pass becomes deactivated ("hotlisted")?

U-Pass

Q: What if my U-Pass becomes deactivated ("hotlisted")?
A: Hotlisted passes will be confiscated. Please go to your school’s Student Affairs Office to ascertain problem. After your school has notified us, you can go to the CTA Customer Service Center (at 567 W. Lake Street, 2nd FL, Monday through Friday, 8:00 a.m. to 4:30 a.m.), with your student ID and $50.00 to request a replacement card.

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