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FAQ

U-Pass

Who is participating in the U-Pass program?

Where can I go with my U-Pass?

What if my U-Pass is lost or stolen?

How often can I use my U-Pass per day?

Can I share my U-Pass with my friends?

I drive--does the U-Pass have any benefits for me?

Where can I call for directions?

Who can I contact if I have a question about my U-Pass?

How can my school participate in the U-Pass program?

What happens to leftover Transit Value on my U-Pass from between school sessions?

Will I get a new Ventra U-Pass card with each new school term?


U-Pass

Q: Who is participating in the U-Pass program?
A: See the main U-Pass page for a full list of participating institutions.

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Q: Where can I go with my U-Pass?
A: Anywhere the CTA's buses and trains go! Your U-Pass is good for unlimited rides on CTA.

If you're new to Chicago, here is some information that might be helpful to you.

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Q: What if my U-Pass is lost or stolen?
A:
  • If your card is lost, stolen or damaged (due to abuse, misuse, etc.), visit your school’s U-Pass administrator to complete a report and request a new card. A non-refundable replacement fee ($50) will be collected for a lost/stolen card.
  • CTA will replace lost or stolen passes only once per academic term.
  • If U-Pass is put into the cash slot on a bus, it is treated as lost/stolen and you'll need to pay $50.00 for a replacement.

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Q: How often can I use my U-Pass per day?
A: As often as you want (you can't reuse your card at the same station or on the same bus line for 10-15 minutes). The U-Pass allows you unlimited rides on the CTA, anytime, anywhere, any reason.
 

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Q: Can I share my U-Pass with my friends?
A: U-Pass is limited to exclusive use by the full-time student whose name and photo appear on the card. Any U-Pass presented by a person other than the student whose name and photo appears on it will be confiscated and the person may be subject to arrest.

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Q: I drive--does the U-Pass have any benefits for me?
A: The U-Pass gives you an opportunity to get out of your car and:

  • save money - no parking, gas and car upkeep costs;
  • help save the environment - lower fuel emissions; and
  • reduce frustration - avoid traffic congestion.

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Q: Where can I call for directions?
A: The easiest way to get directions is to plan your trip online. Use the "Plan a Trip" widget on transitchicago.com. If you have smartphone, you can get step-by-step directions from a variety of apps that use transit data from CTA, or by using Google Maps.

If you'd like to get directions by phone, you can do so by calling the RTA Travel Center at (312) 836-7000 (TTY: 312-836-4949). Operators are available daily from 5:00 a.m. - 1:00 a.m. They can also send you a CTA System Map, Downtown Sightseeing Guide or schedules. CTA Maps and Downtown Sightseeing Guides are also available at CTA train stations.

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Q: Who can I contact if I have a question about my U-Pass?
A: E-mail us at cta-upass@transitchicago.com or call 1-888-YOUR-CTA.

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Q: How can my school participate in the U-Pass program?
A: College/Universities offering U-Pass must be degree-granting, post-secondary institutions and certified by the Illinois Board of Higher Education. School must enter into a contract with the CTA.

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Q: What happens to leftover Transit Value on my U-Pass from between school sessions?
A: The value will stay on your account for the next time you need to pay a regular fare—such as when riding Pace (which doesn’t accept U-Pass), when you tap your card again at a turnstile or on a bus to pay for a friend riding with you, or when you ride during the following break.

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Q: Will I get a new Ventra U-Pass card with each new school term?
A: No—unlike the old U-Pass cards, you keep the same card throughout school. The card is good for at least four years from when we give it to you.

Hold onto your card—if you throw a card away, you’ll need to pay a lost card replacement fee to get another one.
 

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