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Contact Us

List of CTA Contact Information

Most issues can be address by using our online feedback form to send us an e-mail.

Contact at for
Customer
Service

E-mail:
Send us an e-mail online or
feedback@transitchicago.com

Phone:
(888) YOUR-CTA
(888-968-7282)
(weekdays 7:00a to 7:00p)

Hearing Impaired:
(888) CTA-TTY-1
(888-282-8891)

Questions, comments or complaints about CTA's services.

Also can be used to request Maps, Brochures, Schedules (please provide your mailing address).

RTA
Travel
Information
Center
Phone:
(312) 836-7000

Hearing Impaired:
(312) 836-4949


RTA Tripsweb Trip Planner

Information on RTA, CTA, Metra and Pace, 7 days/week, including holidays; 4:45 a.m. to 1:00 a.m.

Plan trips on the CTA, Metra commuter rail lines and Pace suburban bus by accessing this web-based itinerary planning service. Users receive a detailed transit itinerary.

Advertising:
Platforms & 
Vehicles
Chris Pezzello, Vice President and General Manager
Titan Worldwide Chicago

Email: chris.pezzello@titan360.com
Phone: (312) 629-1680
 

Advertising on CTA property (CTA trains, buses, station platforms, etc).

Apprenticeship Program Hotline Phone: (312) 681-2293 Information regarding apprenticeship program.
Elevator
Status
Hotline
Phone: (888) YOUR-CTA
(888-968-7282), wait for prompts to begin, then press 7.
Information about elevator status at accessible rail stations.
Filming/
Photography
Requests
Contact: Joyce Shaw
Email: jshaw@transitchicago.com
Phone: (312) 681-4131

Film and photography requests to use CTA vehicles, facilities and employees for film, television/cable and photography productions.

License to Use requests to use CTA's image, logos and vintage photos, etc., for publications, exhibits, presentations, documentaries, film, photography and television/cable productions.

Freedom
of
Information
Officer
Brigett R. Bevan
Freedom of Information Officer
Chicago Transit Authority
567 W. Lake Street
Chicago, IL 60661

Phone & Fax: (312) 681-2809
Email: Freedom of Information Officer
Access to the public records of the Chicago Transit Authority.
CTAGifts.com Phone: (877) CTA-9877 or (877) 282-9877
Email: www.ctagifts.com
Purchase of CTA-themed apparel and gift items.
Human
Resources
Address:
567 W. Lake Street
3rd Floor
Chicago, IL 60661

 

Phone: (888) YOUR-CTA (1-888-968-7282)
Choose Option #4 for Human Resources, then follow the prompts.

To verify employment and proof of income, use The Work Number:
For Employers:
theworknumber.com
For Employees:
theworknumber.com/employee

Employee/employment-related matters.

If calling Human Resources by phone, the sub-options once in the HR menu are: Benefits (Sub-option 1), Employment & Income Verification (Sub-option 2), Medical (Sub-option 3), and Recruitment (Sub-option 4).

Retirement
Plan
for
CTA
Employees

Local Phone: (312) 441-9694

Toll-Free: (866) 441-9694

Email: questions@ctapension.com

 

Questions and information regarding employee pension and retirement benefits.

 

Law
Department

General Counsel: Karen G. Seimetz

Mailing Address:
Chicago Transit Authority
Law Department
567 West Lake Street
Chicago, IL 60661

If serving a Subpoena, only certified mail or hand-delivery methods are accepted. Please direct certified mail to:

CTA Law Department
Torts Paralegal Section
567 W. Lake Street
Chicago, IL 60661-1498

Hand delivered subpoenas are accepted during normal business hours (8:00 a.m. - 4:30 p.m.) Monday - Friday. For questions regarding the Law Department, call (312) 681-3173.

 
Office
of
Inspector
General

The Office of Executive Inspector General now has jurisdiction over the Chicago region's transit boards: RTA, CTA, Metra and Pace.

For more information, please visit the OEIG's web site.

 
Internet/
Group
Sales

Phone: (312) 932-2920

Mailing Address:
Fare Media Sales
901 W Division St
Chicago, IL 60642

Advance purchase of CTA fare media for groups and not-for-profit organizations, including unlimited ride passes and Transit Cards.
Office
of
the
Secretary

Phone (312) 681-5022 or (312) 681-5019

Fax (312) 681-5035

Mail:
Office of the Secretary
CTA Headquarters
567 W. Lake Street
Chicago, IL 60661
 

In Person:
567 W. Lake St.
Chicago, IL 60661
(8:00 a.m. to 4:30 p.m.; Monday - Friday, holidays excepted)

E-mail: GLonghini1@
transitchicago.com

Issues regarding Board of Directors, Transit Board meetings and official business of the Chicago Transit Authority as well as copies of all ordinances passed by the Transit Board since 1947.
Media Relations

Email: ctamedia@
transitchicago.com

Phone: (312) 681-3090

Questions and inquiries from the press or relating to issues in the media such as interviews and public relations.

Parking
Park & Ride Commuter Lots

See: Park & Ride (contact information listed per lot)

Questions & issues regarding parking in the CTA’s commuter Park & Ride lots

Parking
Under L Program, Park &  Ride  monthly  Reserved Permits

Phone: (888) 578-PARK

Under L Parking program (single spaces), Park & Ride Monthly Reserved  Permits

Parking
Long-Term

Katherine Purta
Jones Lang LaSalle
Phone: (312) 228-2212

Fax: (312) 288-4498
Email: katherine.purta@am.jll.com

Organizations or businesses that would like to rent land for parking on a long-term basis

Real Estate 
Sales, Leasing, Acquisitions, Retail  Leasing and Licenses, Concessions, ATM, Vending

http://ctarealestate.com

Opportunities to  buy surplus real estate, lease retail space or place ATMs/vending machines.
Purchasing/
Procurement
See Department Contacts  
Transit
Benefit
Fare 
Program

Transit Benefit Fare Program
Phone
: (312) 681-4005
E-mail: tbenrollment@transitchicago.com
 

Implementation Kit or more information about how your company can begin to take advantage of the tax saving benefits of transit.
U-Pass
Program

567 W. Lake Street,
Chicago, IL 60661

U-Pass Hotline
Phone
: (312) 681-2734
Fax: (312) 681-2795
E-mail: cta-upass@transitchicago.com

Questions or comments concerning the University Pass program.
Web site issues

E-mail: webmaster@transitchicago.com

(Use this form for job application concerns)

Questions, comments, suggestions about CTA's Web site.

 

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Trains:

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Green Line Normal Service
Orange Line Normal Service
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