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Contact Us

List of CTA Contact Information

Most issues can be address by using our online feedback form to send us an e-mail.

Contact at for
Customer
Service

E-mail:
Send us an e-mail online or
feedback@transitchicago.com

Phone:
(888) YOUR-CTA
(888-968-7282)
(weekdays 7:00a to 7:00p)

Ventra (fare cards/tickets): 
(877) NOW-VENTRA
ventrachicago.com

Hearing Impaired:
(888) CTA-TTY-1
(888-282-8891)

Questions, comments or complaints about CTA's services.

Also can be used to request Maps, Brochures, Schedules (please provide your mailing address).

RTA
Travel
Information
Center
Phone:
(312) 836-7000

Hearing Impaired:
(312) 836-4949


RTA Tripsweb Trip Planner

Information on RTA, CTA, Metra and Pace, 7 days/week, including holidays; 4:45 a.m. to 1:00 a.m.

Plan trips on the CTA, Metra commuter rail lines and Pace suburban bus by accessing this web-based itinerary planning service. Users receive a detailed transit itinerary.

Advertising:
Platforms & 
Vehicles
Chris Pezzello, Vice President and General Manager
Titan Worldwide Chicago

Email: chris.pezzello@titan360.com
Phone: (312) 629-1680
 

Advertising on CTA property (CTA trains, buses, station platforms, etc).

Second Chance Program Hotline Phone: (312) 681-2293 Information regarding Second Chance program.
Elevator
Status
Hotline
Phone: (888) YOUR-CTA
(888-968-7282), wait for prompts to begin, then press 7.
Information about elevator status at accessible rail stations.
Filming/
Photography
Requests
Contact: Joyce Shaw
Email: jshaw@transitchicago.com
Phone: (312) 681-4131

Film and photography requests to use CTA vehicles, facilities and employees for film, television/cable and photography productions.

License to Use requests to use CTA's image, logos and vintage photos, etc., for publications, exhibits, presentations, documentaries, film, photography and television/cable productions.

Freedom
of
Information
Officer
Brigett R. Bevan
Freedom of Information Officer
Chicago Transit Authority
567 W. Lake Street
Chicago, IL 60661

Phone & Fax: (312) 681-2809
Email: Freedom of Information Officer
Access to the public records of the Chicago Transit Authority.
CTAGifts.com Phone: (877) CTA-9877 or (877) 282-9877
Email: www.ctagifts.com
Purchase of CTA-themed apparel and gift items.
Human
Resources
Address:
567 W. Lake Street
3rd Floor
Chicago, IL 60661

 

Phone: (888) YOUR-CTA (1-888-968-7282)
Choose Option #4 for Human Resources, then follow the prompts.

To verify employment and proof of income, use The Work Number:
For Employers:
theworknumber.com
For Employees:
theworknumber.com/employee

Employee/employment-related matters.

If calling Human Resources by phone, the sub-options once in the HR menu are: Benefits (Sub-option 1), Employment & Income Verification (Sub-option 2), Medical (Sub-option 3), and Recruitment (Sub-option 4).

Retirement
Plan
for
CTA
Employees

Local Phone: (312) 441-9694

Toll-free: (866) 441-9694

E-mail: questions@ctapension.com

 

Questions and information regarding employee pension and retirement benefits.

 

Law
Department

General Counsel: Karen G. Seimetz

Mailing Address:
Chicago Transit Authority
Law Department
567 West Lake Street
Chicago, IL 60661

If serving a Subpoena, only certified mail or hand-delivery methods are accepted. Please direct certified mail to:

CTA Law Department
Torts Paralegal Section
567 W. Lake Street
Chicago, IL 60661-1498

Hand delivered subpoenas are accepted during normal business hours (8:00 a.m. - 4:30 p.m.) Monday - Friday. For questions regarding the Law Department, call (312) 681-3173.

 
Office
of
Inspector
General

The Office of Executive Inspector General now has jurisdiction over the Chicago region's transit boards: RTA, CTA, Metra and Pace.

For more information, please visit the OEIG's web site.

 
Group
Sales

Phone: (877) NOW-VENTRA

Advance purchase of CTA limited-use fare tickets for groups and not-for-profit organizations.
Office
of
the Board 
Secretary

E-mail: GLonghini1@
transitchicago.com

Fax: (312) 681-5035

Mail:
Office of the Secretary
CTA Headquarters
567 W. Lake Street
Chicago, IL 60661

In Person:
567 W. Lake St.
Chicago, IL 60661
(8:00 a.m. to 4:30 p.m.; Monday - Friday, holidays excepted)

Phone: (312) 681-5022

Issues regarding Board of Directors and Transit Board meetings.
Media Relations

Email: ctamedia@
transitchicago.com

Phone: (312) 681-3090

Questions and inquiries from the press or relating to issues in the media such as interviews and public relations.

Parking
Park & Ride Commuter Lots

See: Park & Ride (contact information listed per lot)

Questions & issues regarding parking in the CTA’s commuter Park & Ride lots

Parking
Under L Program, Park &  Ride  monthly  Reserved Permits

Phone: (888) 578-PARK

Under L Parking program (single spaces), Park & Ride Monthly Reserved  Permits

Parking
Long-Term

Brian Carroll
Jones Lang LaSalle
Phone: 312-228-3312
Email: brianc.carroll@am.jll.com

Organizations or businesses that would like to rent land for parking on a long-term basis

Real Estate 
Sales, Leasing, Acquisitions, Retail  Leasing and Licenses, Concessions, ATM, Vending

http://ctarealestate.com

Opportunities to  buy surplus real estate, lease retail space or place ATMs/vending machines.
Purchasing/
Procurement
See Department Contacts  
Transit
Benefit
Fare 
Program

Transit Benefit Fare Program
Phone
: (312) 681-4005
E-mail: tbenrollment@transitchicago.com
 

Implementation Kit or more information about how your company can begin to take advantage of the tax saving benefits of transit.
U-Pass
Program

567 W. Lake Street,
Chicago, IL 60661

U-Pass Hotline
Phone
: (312) 681-4128
E-mail: cta-upass@transitchicago.com

Questions or comments concerning the University Pass program.

Students should contact school administrator for help with their cards, including lost/stolen cards.

Web site issues

E-mail: webmaster@transitchicago.com

(Use this form for job application concerns)

Questions, comments, suggestions about CTA's Web site.

 

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