Administrative Procedures Development Project Recommendations Summary February 2007 Goal: To update and maintain administrative polices and procedures Recommendations Vision - Organizational Alignment Organization Mission We deliver quality, affordable transit services that link people, jobs and communities. Business Requirements Deliver service, maintain infrastructure, communicate with customers, hire personnel, purchase materials, monitor service quality, comply with applicable laws and regulations, etc. Policies Customer service guidelines, purchasing guidelines, employment and benefits rules, financial management policies, employee conduct rules, etc. Procedures Handling customer complaints, requisition for materials, hiring activities, travel reimbursement, employee discipline, building access, etc. Tools & Forms Technology systems/applications, job posting forms, travel reimbursement forms, ID cards, etc. Execution/Management Execution of procedures (including use of tools and forms), any activity undertaken within the scope of policy to support business requirements, etc. Goal: To align day-to-day management with the CTA’s mission through effective policies and procedures. Goal: To complete a substantial update within one year. Goal: To allocate resources efficiently, to support key initiatives, and to generate benefits quickly. Recommendations Project Overview - Next Steps Adoption of Future State Vision and proposed Roadmap Confirm consensus Complete Initiate Phase II Establish program management function Organize CTA resource participation Prioritize and launch efforts Begin detail planning for Governance group Procure professional services TBD Quarterly Board Updates Review of project progress and participation Review of key policies TBD