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Accessibility

This page contains information about accessible service from CTA and ongoing efforts to further improve accessibility across the system.

Overview

CTA remains committed to making its rail system 100% accessible.

Thanks to strong CTA leadership—especially over the last few years—and the cooperative participation of Chicago’s disability community, we've made significant strides toward improving system accessibility across the city and suburbs.

Currently our bus and rail fleet is 100% accessible to those who use mobility devices. In addition, 99 of our 145 rail stations (69%) are ADA accessible, with plans already underway to map out a blueprint for making the entire rail system completely accessible by 2036.

 

On this page

 

Get involved

You can attend meetings and participate at Chicago Transit Board and ADA Advisory Committee meetings.

 


What's new

Subscription elevator status alerts

You can now subscribe to receive text or e-mail alerts about unplanned outages and service restoration of elevators at CTA rail stations systemwide. Alerts are available individual rail lines or all rail lines, with information on when elevators are taken out of service for maintenance or repair, and when they resume operation.

(Be sure to sign up for upcoming, planned service changes such as reroutes and elevator maintenance, too!) 

(More information...)

 

All Stations Accessibility Plan (ASAP)

As part of the ADA 25 Chicago celebration event held in January 2016, CTA President Carter introduced the new All Stations Accessibility Program (ASAP) – a new planning effort to establish a blueprint to make the CTA rail system 100 percent accessible over the next 20 years.

By early 2017, we will have for the first time ever, a comprehensive plan outlining project plans, station concepts and cost estimates with a goal of achieving 100% accessibility within the next 20 years. This plan will prioritize both short-term and long-term accessibility improvement projects, as well as identify and plan for repairs and/or replacement of 155 existing station elevators. (More information...)

 

CTA's ADA Compliance Manager selected for national taskforce

The Chicago Transit Authority’s Manager of ADA Compliance Programs, Amy Serpe has been selected to serve on a subcommittee of a national task force created by The Council of State Governments to help state policymakers remove employment barriers for people with disabilities.

CSG, in partnership with the National Conference of State Legislatures, organized the National Task Force on Workforce Development for People with Disabilities to help state leaders identity barriers to employment at the state level and provide them with policy recommendations to address those barriers.

The effort is funded by the State Exchange on Employment and Disability, or SEED, initiative of the U.S. Department of Labor’s Office of Disability Employment Policy.

The National Task Force on Workforce Development for People with Disabilities consists of foursubcommittees: Career Readiness and Employability; Hiring; Retention and Re-entry; Entrepreneurship and Tax Incentives; and Technology, Transportation and Other Employment Supports.

Ms. Serpe serves on the Transportation, Technology and Other Supports subcommittee.

The task force convened March 19-20 in Chicago and will meet in Washington D.C. later this spring. The policy recommendations will be unveiled at a policy academy during the 2016 CSG National Conference in Colonial Williamsburg, Va., Dec. 8-11.   (More information...)


 

Scheduled Transit Service

 Bus Service

All of our buses are accessible to customers with disabilities. Ramps on all buses are available for use upon request by anyone who has trouble with steps, even temporarily. (More information...)

See also: Information about bus shelters with arrival screens and audio information

 

 'L' Train Service

The majority of CTA's train stations have elevators or ramps to provide access for customers with disabilities. All of CTA’s trains include accessible rail cars.

To find out which stations are accessible, see our List of Accessible Stations, check our Route Guides, or view Maps. (More information...)

 

Emergency Evacuation Procedures for CTA Rail Customers with Disabilities

 Brochure (.pdf) (see also: text-only version)

 
Customer Assistant Hours

All CTA 'L' (rail) stations are staffed with a CTA employee at all hours where service is in operation.

 

Elevator Status Information

On the Internet:
You can view alerts regarding elevator status at our Elevator Status Alerts page, or you can call the Elevator Status Hotline. Accessibility alert notifications also appear, by default, in CTA Train Tracker SM.

Via telephone:
1-888-YOUR-CTA (1-888-968-7282)
Wait for prompts to begin, then press 7.

Or for the hearing impaired via TTY:
1-888-CTA-TTY1
(1-888-282-8891)

 

 

Reasonable Modification Requests

CTA makes reasonable modifications to its policies, practices, and procedures when the modifications are necessary to avoid discrimination on the basis of disability, subject to limitations listed below.

CTA may deny a request for a reasonable modification on one or more of the following grounds:

  • Granting the request would fundamentally alter the nature of CTA’s services, programs, or activities;
  • Granting the request would create a direct threat to the health or safety of others;
  • Without the requested modification, the individual with a disability is able to fully use the entity’s services, programs, or activities for their intended purpose; or,
  • Granting the request would result in in an undue financial or administrative burden to the CTA.
     

Requests for reasonable modifications may be submitted by contacting CTA’s Customer Service Department in any of the following ways:

  • By e-mail, contact feedback@transitchicago.com.
  • By phone, call 1-888-YOUR CTA (1-888-968-7282) (voice) or 1-888-CTA-TTY1 (1-888-882-8891) (TTY).

 

 

Frequently Asked Questions


 

Accessibility Video

In 2008, we created a DVD tutorial on how riders with disabilities can take advantage of our accessible services. If you'd like a copy of this DVD, you can contact Customer Service at 877-YOUR-CTA.

 

Additional Accessible Transportation Options

In addition to accessible services from CTA, the following programs are available in the region to further accommodate people with disabilities:

 

Paratransit Service

Special door-to-door services are provided within Chicago and certain nearby suburbs to "ADA Paratransit Certified" customers. These services are now provided by Pace. Advance Reservations are required. For more information, please visit www.pacebus.com.

To apply for Paratransit eligibility, call the Regional Transportation Authority at 1-312-663-HELP (or 1-312-663-4357) to get an application. For general Paratransit information, call Pace at 1-800-606-1282 (or 1-847-364-7223) or TTY 1-888-847-0093.

 

Chicago Taxi Access Program

Allows "ADA Paratransit Certified" customers to travel in specially designated Chicago taxicabs at reduced rates anywhere in Chicago. These services are managed by Pace effective July 1, 2006. For an eligibility application or general information, call the numbers listed above or visit www.pacebus.com.

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System Status

 

Trains:

Red Line Normal Service
Blue Line Normal Service*
Brown Line Normal Service
Green Line Normal Service
Orange Line Normal Service
Purple Line Normal Service
Pink Line Normal Service
Yellow Line Normal Service

Buses:

Routes with Current Alerts (View All):
 

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