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Accessibility

Accessibility

This page contains information about accessible services from CTA.

 

On this page

 

Get involved

You can attend meetings and participate at Chicago Transit Board and ADA Advisory Committee meetings.

 

Event: Rail Car Awareness for People with Disabilities

Saturday, July 26, 2014
Between 10:00 a.m. and 1:00 p.m.

(You are welcome to stay as long as you want.)
Kimball Rail Station (last stop on the Brown Line). Kimball is an accessible rail station.

CTA instructors and safety personnel will assist participants as they explore the accessibility and safety features within a CTA rail car. Emergency procedures will also be reviewed.

Contact Naoko Takeuchi, 312-681-2624 or ntakeuchi.int@transitchicago.com by Wednesday, July 23rd if you:

  • Plan to attend this event. (Your RSVP will assist us in our event planning.)
  • Require a reasonable accommodation. (Sign language interpreters and gap fillers will be available.)


The CTA is excited to offer this opportunity to the disability community as it celebrates the 24th anniversary of the signing of the Americans with Disabilities Act of 1990 (ADA).
 

See also

Scheduled Transit Service

 Bus Service

All of our buses are accessible to customers with disabilities. Ramps on all buses are available for use upon request by anyone who has trouble with steps, even temporarily. (More information...)

See also: Information about bus shelters with arrival screens and audio information

 

 'L' Train Service

The majority of CTA's train stations have elevators or ramps to provide access for customers with disabilities. All of CTA’s trains include accessible rail cars.

To find out which stations are accessible, see our List of Accessible Stations, check our Route Guides, or view Maps. (More information...)

 

Emergency Evacuation Procedures for CTA Rail Customers with Disabilities

 Brochure (.pdf) (see also: text-only version)

 
Customer Assistant Hours

All CTA 'L' (rail) stations are staffed with a CTA employee at all hours where service is in operation.

 

Elevator Status Information

On the Internet:
You can view alerts regarding elevator status at our Elevator Status Alerts page, or you can call the Elevator Status Hotline. Accessibility alert notifications also appear, by default, in CTA Train Tracker SM.

Via telephone:
1-888-YOUR-CTA (1-888-968-7282)
Wait for prompts to begin, then press 7.

Or for the hearing impaired via TTY:
1-888-CTA-TTY1
(1-888-282-8891)

 

Accessibility How-To Videos

We have put together a video explaining how to use accessible CTA services. Go to our Accessibility Video page where you can view the video online.

In addition, the RTA Travel Training Program helps individuals with disabilities learn to use CTA and Pace buses and CTA and Metra trains. Go to the RTA Travel Training page to learn more about the program.

 

Frequently Asked Questions


 

Additional Accessible Transportation Options

In addition to accessible services from CTA, the following programs are available in the region to further accommodate people with disabilities:

 

Paratransit Service

Special door-to-door services are provided within Chicago and certain nearby suburbs to "ADA Paratransit Certified" customers. These services are now provided by Pace. Advance Reservations are required. For more information, please visit www.pacebus.com.

To apply for Paratransit eligibility, call the Regional Transportation Authority at 1-312-663-HELP (or 1-312-663-4357) or TTY 1-312-913-3122 to get an application. For general Paratransit information, call Pace at 1-800-606-1282 (or 1-847-364-7223) or TTY 1-888-847-0093.

 

Chicago Taxi Access Program

Allows "ADA Paratransit Certified" customers to travel in specially designated Chicago taxicabs at reduced rates anywhere in Chicago. These services are managed by Pace effective July 1, 2006. For an eligibility application or general information, call the numbers listed above or visit www.pacebus.com.

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System Status

 

Trains:

Red Line Planned Work
Blue Line Planned Work
Brown Line Normal Service
Green Line Normal Service
Orange Line Planned Work
Purple Line Normal Service
Pink Line Normal Service
Yellow Line Normal Service

Buses:

Routes with Current Alerts (View All):
 

Related Documents

 
 
View all Documents
 
 
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