The CTA is committed to providing equal opportunity and service equity to its customers as protected by Title VI of the Civil Rights Act of 1964 ("Title VI").This commitment means that the CTA does not discriminate on the basis of actual or perceived race, color, creed, religion, sex, gender identity, marital status, national origin, sexual orientation, ancestry, age, military status, and physical or mental disability and any other basis protected by federal, state or local law.
Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a complaint with CTA. A complaint must be filed within 180 days after the date of the alleged discrimination.
You may use the online comment form to file a complaint with CTA, or call CTA Customer Service at 1-888-YOUR-CTA (1-888-968-7282).
In addition to your right to file a complaint with CTA, you have the right to file a Title VI complaint with the U.S. Department of Transportation, Federal Transit Administration, Office of Civil Rights. The regional office is located at 200 West Adams Street, Suite 320, Chicago, IL 60606.
- CTA Service Standards, March 2014 (Approved by the Chicago Transit Board March, 2014)
- Language Assistance Plan, March 2014 (Approved by the Chicago Transit Board March, 2014)
- Service and Fare Equity Policy, April 2013 (Approved by the Chicago Transit Board April, 2013)
- Open Standards Fare System Equity Analysis, June 2013